Customer
Applications
Dialog Direct Fulfills Deploys Jitterbit Data Integration
Dialog Direct is an insights-driven marketing solutions provider that helps businesses attract leads, increase sales and inspire customers through its direct marketing and customer engagement competencies. By creating relevant, personalized and ongoing dialogue throughout the entire customer journey, we work with many of the best known brands to connect and engage with their prospects and customers. With more than 5,000 employees across 14 locations, our key competencies include data insights, digital & direct marketing, contact center sales and service, e-commerce and fulfillment solutions
Challenge
- Writing custom code was resource intensive
- Customer applications needed to be integrated with Dialog Direct fulfillment systems
- Needed a vendor who worked well with NetSuite and were flexible with the way we use it
Results
- Integration with NetSuite, Salesforce, call centers, website and fulfillment centers
- First integration completed in 1/10th of time compared to previous solution
- Customer on-boarding time significantly reduced
- Increased credibility and customer base among Salesforce and NetSuite users
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