Harmony Enhanced Services

Expert-led and cost-effective assistance for your Jitterbit solutions

Jitterbit Enhanced Services offers a team of experts to step in to lighten the load on your IT department. By providing tailored service and guidance, we ensure that your Jitterbit solutions run smoothly and efficiently, allowing your scarce internal resources to focus on more strategic initiatives.

With Jitterbit Enhanced Services, you get:

A resource for your team to answer Harmony-related questions

Recommendations to optimize Jitterbit solution’s performance and scalability

Suggestions for prospective design enhancements

Performance tuning and configuration optimization

Private agent software installation and version upgrades

Architecture and consulting services

When to Use Harmony Enhanced Services:

Lost an integration resource and can’t find a suitable replacement
Dependence on a single critical resource
Pressure to reduce costs and increase efficiency
Need better utilization of current resources
Desire to shift resources away from routine integration support to new strategic initiatives

Want to learn more or purchase a Jitterbit Enhanced Services subscription?

Contact your CSM

Jitterbit Enhanced Services allowed us to focus on building value for our business instead of managing infrastructure.

— Dave Peticolas
Vice President of Software Engineering, Myriad Genetics

Read Case Study

Putting integration management in expert hands, Myriad Genetics stays focused on what matters most

Introducing Global 24/7 Live Agent Support and Enhanced Services

Jitterbit Expands Global Availability of 24-7 Customer Support with Live Agents, Professional Services

What is Jitterbit Enhanced Services offering?

Jitterbit Enhanced Services offers our team of experts to step in to lighten the load on your IT department. By providing tailored service and guidance, we ensure that your Jitterbit solutions run smoothly and efficiently, allowing your scarce internal resources to focus on more strategic initiatives.

Jitterbit Enhanced Services provides our customers with:

Access to Subject Manager Experts (SMEs)
Advice and recommendations to optimize the solution’s performance, scalability and uptime of your application and integration powered by the Jitterbit platform
Suggestions for prospective design enhancements
Minor modifications of production Jitterbit projects as directed by your business
Performance tuning and configuration optimization
Health check – review and assess critical business functions and optimization of workflows
Architecture and consulting services
Private agent software installation and version upgrades

Why do I need Jitterbit Enhanced Services offering?

If you are grappling with one or more of the questions below concerning your Jitterbit environment, Jitterbit Enhanced Services can help.

Do I have the in-house expertise to optimize and run these solutions and workflows smoothly?
Are we dependent on a key resource for running our Jitterbit projects?
What is the business impact if these key resources were to leave or get reassigned to another project?
Is this the best use of time for my resources to run these day-to-day tasks or can I deploy them elsewhere and gain more efficiency and/or innovation?
Can I reduce costs if I opt for Harmony Enhanced Services instead of depending on in-house staff?

Which activities are out of scope for Jitterbit Enhanced Services offering?

The following activities are not in the scope of Jitterbit Enhanced Services.

New integration project implementation
New use case implementation for production projects
New application developments, workflows, or feature enhancement
Real-time monitoring of integration project status, integration errors, or private agent software status/performance
Tier 1 Support