Join Our Team

Are you a results-oriented and motivated sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Account/Customer Success Manager to become an integral part of our team. As an Account/Customer Success Manager, you will assume a pivotal role in the post-sales phase, where your expertise will be essential in nurturing, enhancing relationships and with a key focus on expansions, within our existing customer base.

As an Account/Customer Success Manager at Jitterbit, you will be at the forefront of our commitment to customer excellence. Your primary focus will be on maintaining and enhancing the satisfaction and success of our valued customers. Here's how you will contribute:

1. Revenue Expansion: Utilizing your strategic mindset and sales experience, you will develop and implement robust account plans. Your efforts will not only safeguard existing revenue but also drive expansion opportunities within our current customer base.

2. Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. By fostering open lines of communication, you will gain insights into their unique needs and challenges, positioning yourself as a trusted advisor.

3. Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. By aligning their business objectives with Jitterbit's solutions, you will play a vital role in ensuring that our technology continues to deliver exceptional value, enabling further expansion and growth.

4. Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. Through in-person interactions, phone conversations, and written correspondence, you will provide clarity and guidance to our clients.

5. Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. As such, we encourage you to think creatively and 'outside the box.' Your ability to identify innovative solutions to our customers' pain points will be key to their ongoing success.

6. Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. By working closely with colleagues from various departments, you will ensure a seamless and holistic approach to customer satisfaction.

Based in Sydney or Melbourne, you will be the local face of Jitterbit for our Australian clients. Your physical presence and commitment to understanding their regional nuances will solidify our commitment to their success.

Apply

Are you a results-oriented and motivated sales professional who thrives on building strong connections and driving customer satisfaction? At Jitterbit, we are actively searching for a highly dedicated and enthusiastic Account/Customer Success Manager to become an integral part of our team. As an Account/Customer Success Manager, you will assume a pivotal role in the post-sales phase, where your expertise will be essential in nurturing, enhancing relationships and with a key focus on expansions, within our existing customer base.

As an Account/Customer Success Manager at Jitterbit, you will be at the forefront of our commitment to customer excellence. Your primary focus will be on maintaining and enhancing the satisfaction and success of our valued customers. Here's how you will contribute:

1. Revenue Expansion: Utilizing your strategic mindset and sales experience, you will develop and implement robust account plans. Your efforts will not only safeguard existing revenue but also drive expansion opportunities within our current customer base.

2. Relationship Cultivation: You will take the lead in building and nurturing strong, enduring relationships with our existing customer base. By fostering open lines of communication, you will gain insights into their unique needs and challenges, positioning yourself as a trusted advisor.

3. Strategic Partnership: In this role, you will be instrumental in driving strategic agendas and initiatives with our clients. By aligning their business objectives with Jitterbit's solutions, you will play a vital role in ensuring that our technology continues to deliver exceptional value, enabling further expansion and growth.

4. Effective Communication: Your exceptional communication skills will shine as you become the main point of contact for customer inquiries, concerns, and strategic discussions. Through in-person interactions, phone conversations, and written correspondence, you will provide clarity and guidance to our clients.

5. Innovative Problem-Solving: At Jitterbit, we value an entrepreneurial spirit. As such, we encourage you to think creatively and 'outside the box.' Your ability to identify innovative solutions to our customers' pain points will be key to their ongoing success.

6. Collaborative Excellence: Success in this role requires close collaboration with cross-functional teams. By working closely with colleagues from various departments, you will ensure a seamless and holistic approach to customer satisfaction.

Based in Sydney or Melbourne, you will be the local face of Jitterbit for our Australian clients. Your physical presence and commitment to understanding their regional nuances will solidify our commitment to their success.

Apply

Do you want to work for one of the world’s most innovative companies dedicated to driving digital transformation across the globe? Are you looking to develop your skill set with potential for career growth? 

We are looking for a phenomenal revenue focused, customer oriented marketing professional. You will be responsible for developing and executing marketing strategies, field events and sales campaigns aimed at engaging our customer base, cross sales initiatives and retention.  Your primary objective will be to nurture strong relationships with our customers, establishing JItterbit as a trusted partner while driving business growth through promotion of upselling and cross-selling opportunities.  You will collaborate closely with cross-functional teams, including sales, sales engineering, customer success, global marketing, product management, business development and RevOps to implement customer-focused campaigns and initiatives.  

Key Responsibilities:

Customer Analysis & Segmentation: Analyze and effectively segment our customer base to best categorize needs, preferences and behaviors based on our ideal customer profile for our growing software portfolio, leading to targeted lists, effective campaigns & qualified pipeline.

Cross sell/Up sell:  Collaborate with the sales and product teams to develop upsell and cross-selling strategies and campaigns to capitalize on opportunities within the customer base.

Campaign Management:  Plan, design and execute (in a hands-on way) customer-centric marketing campaigns across multiple channels (email, social media, web, in-person) and tools (e.g. ABM), measuring their effectiveness and iterating on successful strategies.

Customer Advocacy: Identify and cultivate customer advocates who can promote our brand and products, fostering positive word of mouth and testimonials, leading to compelling marketing materials including case studies, success stories & customer testimonials.

In-Market Events:  Collaborate with the broader Go-to-Market teams to plan and execute local events, customer meetups, trade shows, conferences and seminars to showcase products/services, engage with potential customers, nurture existing relationships, increase brand awareness, drive product adoption and generate leads/pipeline in target regions.

Apply

Position Summary:

Do you want to work for one of the world’s most innovative companies dedicated to driving digital transformation across the globe? Are you looking to develop your skillset with potential for career growth?

We are looking for an intellectually curious, tech-savvy and commercially aware ‘Success Architect’ to join our growing EMEA team. The ‘Success Architect’ role will traverse both Partners (PSA) and Customers (CSA) and therefore cover two disciplines, CSA (Customer Success Architect) and PSA (Partner Success Architect). This is a hybrid position focused on helping customers and partners accelerate delivery, overcome obstacles, chart the most efficient and effective course forward, and maximise the value from their investment in Jitterbit.

SA’s leverage deep expertise in integration and extensive experience in technology and business process re-engineering to engage and advise customers. SA’s listen well to understand a customer’s business objectives. They use this knowledge in remote working sessions, onsite engagements and integration solution proposals to enhance customer satisfaction and expand Jitterbit’s footprint within the client's organization.

To be successful in this role, you must be able to articulate technology in both technical and non-technical terms and be comfortable communicating the value that Jitterbit is able to deliver. We are looking for a proven performer who can establish & maintain strong relationships throughout the customer journey, and who demonstrates a passion for technology and understanding the needs of the customer.

We are a tight-knit team with a fun, inclusive, supportive culture and plenty of opportunities to grow. If you think you have what it takes to help us in our journey, hit the apply button below!

What you’ll do:

As a Success Architect, you will assume overall responsibility for ensuring key clients are able to fully realise the benefits of the Jitterbit platform – quickly & effectively removing any ‘technical’ blockers or barriers they may encounter. In this critical role, you will gain the client’s confidence by:

1. Demonstrating deep Jitterbit and iPaaS/API integration knowledge
2. Quickly understanding and articulating the client’s business objectives
3. Confidently advising & guiding the client in terms of best-practices
4. Accelerating time-to-value, enabling the client to gain maximum business value from their investment

Your aim is to be seen as a ‘trusted advisor’ to the client – a critical (virtual) part of their IT Organisation.

Key Performance Objectives:

Master the Jitterbit Platform

• Master the Jitterbit Harmony platform, including best-practice integration methodologies & design patterns
• Become expert in key functional use-cases - including integration recipes and process templates
• Develop SME-level knowledge of key applications/ecosystem endpoints

Learn the Jitterbit Customer Implementation Methodology

• Learn Jitterbit implementation processes and support tools such as project plans, design templates, testing methodology and hand off documentation.
• Work with Professional Services team members to observe the implementation process in action.

Command of the Message

• Understand what Jitterbit offers, how it is used within existing customer implementations, and how it could be used. Be able to outline the value proposition to existing and new stakeholders and tailor the message to the specific industry/domain.
• Keep up to date with Jitterbit’s product roadmap & release schedule. Communicate this information to customers and show how Jitterbit’s platform can help them reach their objectives faster, more efficiently, and with less risk.
• Lead and deliver high quality workshops and product demonstrations orchestrated to enable and enhance client and partner understanding and implementation of the platform.

Identify Customer Challenges and Opportunities

• Meet with customers/partners (remote/onsite) - including Quarterly Business Reviews.
• Understand customer business and technical issues - engaging customers in defining potential solutions.
• Work with customers to prioritize and implement solutions to achieve business results.

Lead Cross-Functional Teams toward Customer Value

• When necessary, collaboratively escalate key dependencies and critical blockers to achieving customer value to appropriate teams (incl. Technical Support, Product and Engineering, and Professional Services).
• Engage these departments positively to help achieve customer goals. Communicate the aggregated and prioritised voice of the customer back to the organization.
• Drive a company-wide culture of Customer and Partner Success.

Drive Value for Customers and Partners

• Be an expert on best practices in change management, renewals, up-sell, objection handling, and positioning the value of Jitterbit’s solutions.
• Support CSMs and PSM’s in finding ways to engage their customers and partners with new ideas and better ways to leverage Jitterbit.
• Build upon current processes and tools to maximize the Jitterbit customer experience.

Remove Blockers to Enable the Customer Journey

• Work with Customer Success Manager’s (CSM’s) to understand the customer’s journey.
• Quickly identify (& effectively remove) any ‘technical’ blockers or barriers standing in the way of success.
• Find innovative ways to unlock potential for growth within key/target customer accounts.

Apply

• Develop groundbreaking custom business process applications for utilizing our LCAP Platform VINYL™ 
• Drive continuous improvement and innovation across assigned customer projects.

• Understanding client requirements and how they translate to new application features.
• Identify internal opportunities for improvement, through applications or processes.
• Build out internal project collateral – business flow diagrams, data models, data flow diagrams, etc.
• Complete assigned development within the prescribed timeline and budget.
• Effectively work in a remote capacity to meet customer goals.
• Be willing to accept an expanded role and more responsibility as the company grows.

Apply