Mastering Omnichannel Commerce
March 21, 2023 | 9:30am PT / 12:30pm ET
5 Essential Tips for Creating Seamless Customer Experiences
A Shopify study found that 73% of shoppers surveyed use multiple channels before making a purchase. Whether you are B2B or B2C, you know your customers want to engage, get support, access information, and purchase products from their channel of choice.
Technology and consumer behavior are ever-evolving. Omnichannel strategies future-proof your business by creating data consistency across channels, enabling better experiences at every touchpoint, and improving forecasting across marketing, support, and sales.
We’ve assembled a panel of retail and technology experts to uncover the steps you can take to master omnichannel for your business.
Join Jitterbit’s Ron Wastal, Senior Vice President, Global Business Development, Channel and Alliances; Paul do Forno, Managing Director – Deloitte Digital Transformation & Commerce Practice; Shopifreak’s Founder, Paul Drecksler; and Sean Buckley, Retail Partnerships Lead at Shopify on March 21st to learn how to:
- Implement an omnichannel strategy that meets customer needs and market demands
- Adopt B2C strategies in B2B businesses to deliver better customer experiences
- Leverage newer social channels to increase your market share
- Scale your omnichannel offering through integration solutions
- Evolve from direct marketing to multi-channel to omnichannel experiences