ProFill

ProFill
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Profill sees positive imprint on sales efficiency with

order fulfillment process automation.

Profill Holdings needed to move their unreliable ad hoc order fulfillment business to a standardized and automated platform.   A major challenge for the company was that their supply chain partners did not have a file standard. Every interaction with customer data was ad hoc and required manual intervention that was time-consuming and created data accuracy issues.  As a result, Profill generally did not accept EDI orders because it was more trouble than it was worth.

Using Jitterbit, the company was able to develop a data mapping template that each of their partners could use to submit orders and update inventory. Jitterbit is key to Profill’s fulfillment business, eliminating manual entry and replacing it with automated and standardized  communication between their partners’ disparate  inventory file types and their own internal systems.  The result is up to date, accurate and readily accessible data across their business groups.

Profill_diagram

 

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Organization

Profill Holdings

Integrations:

EDI, FTP, IBM DB2

Challenge

  • Manual  ad hoc fulfillment created data inaccuracies, took too much time, and did not scale with the business
  • Inability to handle various partner EDI formats meant saying “no” to  business
  • Running fulfillment from a single computer was unreliable

Results

  • Ability to onboard EDI-based clients that were previously avoided
  • Eliminated reliance on 5+ IT staff – Jitterbit managed by one person
  • IT freed to focus on strategic initiatives that impact the business
  • Guaranteed and up-to-date inventory data creates new efficiencies

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