Etiya Uses Jitterbit LCAP to Uncover a 30% Improvement in Efficiency across its Global Project Portfolio

The Global Software Company is Future-proofing their Operations with an Integrated Timesheet Management System

Background

Etiya is a leading software company providing customer experience-focused, AI-driven Digital Transformation with its award-winning product portfolio.

Founded in 2004, Etiya has more than 1,500 employees and offices in three continents and seven countries. It provides turnkey, end-to-end digital transformation to many customers worldwide. Its products have been successfully implemented and proven in Tier 1 service providers/operators within their target audience, and have the scalability to handle millions of orders per day.

In 2019, Etiya won the TM Forum Disruptive Innovation Award for its Fizz project and the Outstanding Catalyst Innovation Award for the Digital Twins proof of concept project. Etiya exists to move agilely beyond existing standards in its relationships with the customers, in innovation, and in its ambition to expand and grow.

Challenge

Etiya was plagued with challenges around how they managed their project resources. Employees work on multiple projects simultaneously, sometimes as many as 4 or 5 at once. It was becoming increasingly challenging to accurately and quickly track the hours worked by each employee on each project. The billing and reporting processes were done manually and were plagued with errors and inefficiencies.

The company needed a solution that would automate the timesheet management process to improve the quality of the data collected, ensuring it is accurate and up-to-date. Because of the globally disparate nature of the projects, Etiya wanted a solution that could be easily accessible from both web and mobile. The goal was to collect data and then integrate it with their finance systems to provide valuable reporting to the executive team.

Solution

Etiya turned to Harmony to create a solution unique to their business. Using Jitterbit LCAP, the team built an enterprise timesheet management system that seamlessly integrates with its existing finance systems.

The system is designed to be user-friendly, accessible from both web and mobile, and capable of handling large amounts of data. Plus, the data collected is synced into Etiya’s finance systems, ensuring the data is always up-to-date, accurate, and easily accessible to the executive team for reporting purposes.

How It’s Used

The custom application is used by the entire team of more than 1,500 employees to manage internal Customer Relationship Management (CRM) and Human Resource (HR) functions. Used in English, the app supports several languages, including Turkish.

The HR department uses it to manage employees’ calendars, including scheduling time-off, recruitment, employee expenses, and travel management, in addition to helping them navigate the complex regulatory environment that comes with multinational projects.

For customer management, the application is used to manage the process of converting opportunities to offers/orders to projects, as well as for inventory and project management.

The system integrates with PowerBI to produce HR and CRM reports and has shared APIs with Microsoft Dynamics.

Benefits

The implementation of the employee timesheet management system has delivered many benefits of:

• An estimated 45% reduced errors and inefficiencies by automating manual processes and therefore eliminating the human error that comes with manual data entry and tracking of employee hours.
• Improved accuracy of timesheet data by 35%, ensuring that billing and reporting processes are reliable and accurate.
• A 75% increase in data accessibility by implementing web and mobile access, therefore making it more convenient for employees to log their hours and for the executive team to access reporting data.
• Implemented a 30% increase in efficiency and cost savings by having timesheet data integrated with finance systems to produce higher-value reports that enabled the executive team to make more informed decisions.

Conclusion

Using Jitterbit, Etiya was able to rapidly build a solution to meet their specific needs by automating their timesheet performance and integrating with existing systems. The result is more visibility into project management and resources, improved data accuracy, increased accessibility, and better reporting. By integrating with existing systems, the application uncovered efficiencies, setting them up to be easily scalable and adaptable to future requirements.