Today is Salesforce’s 17th birthday! That’s 17 years of CRM success. Since the company was founded on March 8, 1999, it’s acquired more than 100,000 customers and is poised to contribute $272 billion to the economy over the next few years.
In celebration of the past 17 years, here are 17 reasons to integrate with Salesforce, drawn from our own long history of successfully integrating with Salesforce.
1. Gain new customer insights
Cision connected Jitterbit to NetSuite, Microsoft Dynamics, and an internal customer database to enable sophisticated reporting on customer usage of its product, enabling account managers to provide support when usage is low or promote new products when usage is high.
2. Streamline processes
Marian University students must complete a “KnightQuest” in order to matriculate. This involves steps like paying tuition and enrolling in class. Integrating other systems with Salesforce created a single view of student data that helped staff get 93% of students through their quest.
3. Find the right content
Navis makes frequent updates to its sophisticated shipping software. This meant that the company’s release notes for new versions could be thousands of pages long. To make it easier for customers to understand product updates, Navis connected Salesforce and JIRA, enabling customers to focus on release notes that are relevant to them.
4. Get customers connected
Xirrus provides fast wireless networks for all kinds of organizations, from big events like Dreamforce to local cafes. To accelerate provisioning of its networks, Xirrus connected Salesforce with backend systems. Now its customers (and their customers) can get online quickly.
5. Recapture lost revenue
Topcon provides medical devices on loan for new customers. But it was having trouble tracking these devices as well as serving existing customers under warranty. Connecting Salesforce, ServiceMax, and an ERP system gave Topcon the visibility necessary to restore warranty service revenue.
6. Handle complex subscription billing
Avero’s chain restaurant customers rely on the solution to understand how each section (such as the bar, restaurant, or patio) of each establishment is running. NetSuite–Salesforce integration helped Avero bill its customers appropriately using complex parent-child relationships.
7. Take bidding real time
The Odyssey Web Integrated Network (WIN) is an innovative transportation management solution that uses integration to match shipments and shippers in real time through Salesforce – complete with a truck horn that sounds when a shipping bid is accepted.
8. Accept payment from anywhere
LA Metro riders can easily reload their transit cards to pay for rides, thanks to Jitterbit integration between a smart chip in the card and the various systems – including Salesforce and Oracle E-Business Suite – that manage the payments.
9. Master the art of returns
Most Mophie customers love the longevity they get from their super-charged battery packs. But if they don’t, or something needs to be repaired under warranty, it’s easy to return an item or get service, thanks to integration between Salesforce, Magento, third-party logistics, and other business critical systems.
10. Save a tree – go paperless
Many of our customers, including SPP Pumps, have taken paper-based processes digital with Salesforce integration, often using a service system like ServiceMax to track visits and outcomes.
11. Heal broken processes
Bayer customers need to be able to order the right medications with great precision, and see what was provided in the past. A comprehensive connection between Salesforce and SAP makes this possible.
12. Climb higher
When Petzl launched its B2B ecommerce site, the company needed a way to connect an on-premise ERP with Salesforce. Jitterbit made the connection and helped the new site soar sales.
13. Hear the latest buzz
Skullcandy automated its order management using Jitterbit, enabling the company to get real-time alerts – and take immediate action – if anything goes wrong with an order.
14. Get paid on time
Lack of visibility between systems was compromising the State of Iowa’s ability to receive the money it was owed. Integration helped highlight funds due and help agencies collect funds faster.
15. Fix your car
Ever spent hours waiting for a mechanic who never came? Avoid doing that again with Club Auto roadside assistance, which automatically dispatches the closest mechanic when something goes wrong with your vehicle, and lets you monitor how close the mechanic is through an app.
16. Change the world
Every day, Ashoka changemakers are actively working to make the world a better place. Jitterbit plays a small part by connecting member information to the right nonprofits, so people can make their bright ideas a reality.
17. Get creative
What would you like your business to do by its next birthday that it can’t currently? Let us know and we’ll help you get started working toward that integration goal.