Customer Experience Automation Platform

Benefits

What is Customer Experience Automation?

Customer experience automation (CXA) revolutionizes your customer journey by automating and optimizing interactions throughout the entire customer lifecycle. By uncovering actionable insights from customer data and seamlessly automating workflows across pivotal channels, automation lets you craft a truly personalized and unforgettable experience.

Tailor Customer Experiences

Build personalized experiences across all customer touchpoints and enhance your cross-sell and upsell metrics.

Increase Customer Lifetime Value

Identify actionable insights by integrating your systems to get a comprehensive view of your customer data.

Maximize Engagement

Ensure that customers encounter minimal friction, making it easy for them to navigate, make purchases, and interact with your company.

Unify Customer Data

Fuel your customer-facing projects with seamless access to a single source of truth for customer data across all teams.

Customer Story

Software Company Automates Customer Support Processes

Alvaria, a leader in contact center and customer experience solutions, faced challenges with outdated IT processes, operational silos, and manual workflows. To address these issues, they implemented Jitterbit’s low-code integration platform, Harmony, to automate their customer support and lead to order processes. As a result, Alvaria achieved faster quote turnarounds, enhanced customer experiences, and a fully connected cloud environment that reduced costs and operational inefficiencies.

“Jitterbit hit the sweet spot for us – a partner that we could work with every day, that is constantly innovating the tool and helping us figure out new ways to do things. The one thing I know is if I ever have a problem, Jitterbit is there for me.”

– Stefanie Causey, Senior Director of IS Solutions Delivery, Alvaria

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Customer Story

Jewelry Brand Automates Customer Success Workflows

Red Luxury, a Paris-based jewelry and watch company, was struggling to manage disparate legacy systems across its acquired brands. To unify its operations, the company partnered with Jitterbit to integrate their ecommerce and logistics platforms, reducing manual processes and automating customer success workflows from order to fulfillment.

“Everything is all connected with Jitterbit including our ecommerce selling channels, helping us to better manage inventory and sales. We are very happy with the outcome – it works perfectly – and we know we can always add solutions in the future which is great.”

– Romain Bénichou, CEO, Red Luxury

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Create outstanding customer interactions with Jitterbit’s toolkit of application connectors and pre-built integration templates. Get a 360-degree view of your customers by connecting all customer touchpoints across SaaS, on-premise, and other data sources to deliver a more personalized and engaging experience.

Use Cases

CX Automation Use Cases

With Jitterbit’s customer experience automation platform, businesses can integrate cross-department systems to streamline the sales process, from initial contact to order fulfillment to post-sales support, while delivering a 5-star experience.

Service Management Platform - ERP Workflow

Lead to Order

Automate the lead to order process for a deeper understanding of the customer journey at every touchpoint.

Operate more efficiently by integrating opportunity management and order processing.
Give customers a consistent experience whether they shop online or in-store.
Convert leads into customers faster by automatically passing leads to sales as soon as they are ready for action.

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Order to Fulfillment

Order to Cash

Order to cash automation streamlines the processing of purchase orders, fulfilling those orders to invoice delivery and payment realization without manual workflows.

Achieve faster order processing and fulfillment with fewer errors by eliminating manual data entry.
Improve cash flow and working capital levels by removing bottlenecks in the order, fulfillment, invoicing, and payments data synchronization.
Empower customers to track order status and enable employees to easily monitor receivables.

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Customer Service

Applications

Turn countless apps into one seamless ecosystem

Deliver exceptional service across all touchpoints with Jitterbit’s customer success automation tools. Connect your CRM systems, ERP platforms, and other essential business applications to create a unified ecosystem and provide seamless customer experiences.

See all of our application connectors here.

View Connectors

What’s the difference between customer experience automation and marketing automation?

While marketing automation only focuses on optimizing processes that drive leads and sales (such as email marketing, analytics, and social media campaigns), customer experience automation focuses on improving customer satisfaction throughout the entire customer journey—not just up to the point of sale. CX automation efforts, like providing real-time customer support using chatbots and using customer data to personalize communication, complement marketing automation efforts by fostering long-term customer loyalty and satisfaction.

What are the benefits of CX automation?

Increased Efficiency: Automated customer support tools like chatbots can handle common queries and issues instantly, freeing up human agents for more complex tasks. Repetitive tasks, such as sending follow-up emails or feedback surveys, can also be automated to reduce the manual workload.
Cost Savings: By streamlining repetitive tasks, businesses are able to reduce costs and allocate resources to more high-value, strategic initiatives that drive growth.
Better Customer Insights: Automated systems gather and analyze customer data, providing valuable insights into behavior, preferences, and trends. Data integration across applications creates a single source of truth, providing more accurate insights for better decision making.
Scalability: Automated solutions can easily scale to handle higher volumes of customer interactions without significant cost increases.
Enhanced Customer Loyalty: By providing a seamless and responsive experience, customer experience automation tools foster greater customer loyalty and repeat business. Automated feedback collection helps businesses address issues and continuously improve their offerings.

How can businesses measure the success of their customer experience automation efforts?

Why should businesses partner with Jitterbit to automate customer experience workflows?

Businesses need an adaptable tech infrastructure to stay competitive and deliver exceptional customer experiences, but struggle with complex ERP, CRM, and ecommerce system integrations at scale. Jitterbit’s low-code customer experience automation platform is designed for ease-of-use, simplifying the process and making application integration more accessible. Plus, our award-winning support services help businesses maximize the benefits of their CX automation platform so that they can focus on driving growth.

State of Automation: CX <span class="headline1">Eliminate Application Integration Challenges to Elevate Customer Experiences</span>

State of Automation: CX Eliminate Application Integration Challenges to Elevate Customer Experiences

Improve the Customer Experience and Increase Efficiency in Commerce with iPaaS

SAP + VTEX Integration White Paper: Decreasing Ecommerce Time to Revenue with iPaaS

Sales Automation Tips: How To Automate the Lead to Order Process

Improving Customer Experiences with Salesforce Integration: <span class="headline1">Discover Customer Success Stories Across Industries</span>

Improving Customer Experiences with Salesforce Integration: Discover Customer Success Stories Across Industries

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