Jitterbit Public AI Transparency Report

In Accordance with ISO/IEC 42001:2023
Platforms Covered: Harmony & App Builder (formerly Vinyl)
Version: 1.0
Date: May 5, 2025

1. About Jitterbit and Our Use of AI

Jitterbit is a global leader in integration, app development and automation. Jitterbit Harmony is a unified, AI-infused low-code platform for end-to-end automation. The platform includes iPaaS, API Manager, EDI and App Builder products. AI is infused in the platforms to allow customers to build, manage and maintain automations.

We are committed to building trustworthy, responsible, and transparent AI systems in accordance with the ISO/IEC 42001:2023 standard.

2. Scope of This Report

This report covers:

• AI features infused into the Harmony platform.
• AI enhancements within the App Builder product.
• Internal AI-based tools used to support customer success, operations, and analytics.

3. AI Management System Overview

Jitterbit has implemented an AI Management System (AIMS) that includes:

• A cross-functional AI Governance Committee overseeing AI policy and operations.
• A formal Responsible AI Charter outlining guiding principles (transparency, fairness, safety, human oversight).
• Integration with broader risk and compliance frameworks (aligned with ISO 27001, ISO 9001).

4. Risk Governance and Controls

We perform systematic AI risk assessments during feature planning and deployment, including:

• Pre-launch ethical and technical reviews.
• Risk classification based on intended use, audience, and data sensitivity.
• Escalation procedures for medium- and high-risk AI use cases.

 
Mitigation measures include:

• Fairness audits.
• Privacy-by-design protocols.
• Human-in-the-loop safeguards.

5. Lifecycle Management of AI Systems

AI development at Jitterbit follows a structured lifecycle:

• Design: Use-case scoping and ethical impact assessments.
• Development: Model training and bias testing using diverse datasets.
• Deployment: Feature flag controls and staged rollouts.
• Monitoring: Ongoing evaluation of model accuracy, drift, and user feedback.

6. Human Oversight

All critical AI-driven features (e.g.,AI Assistant for API Manager, AI assistant in App Builder) include:

• Clear indicators of AI involvement.
• Options for users to provide corrections or feedback.
• Internal override mechanisms for AI outputs.

7. Stakeholder Engagement

We actively involve internal stakeholders (Legal, Product, Engineering, Customer Success) in AI risk reviews.

External stakeholders (e.g., customers and partners) can report concerns or request clarification via our Security Team at security@jitterbit.com.

8. Notable Use Cases and Impact

HARMONY PLATFORM:

Feature: AI-Powered Smart Mapping
Benefit: Increases automation accuracy by 25%
Risks Mitigated: Bias in- field suggestions; addressed with dataset rebalancing and rule-based constraints.

APP BUILDER:

Feature: AI Assistant for App Builder
Benefit: Democratizes access to app development for non-technical users
Controls: Prompt filters, fallback logic, and logging for transparency and safety.

9. Transparency and Documentation

We are committed to:

• Publishing model cards and system cards for major AI features.
• Maintaining clear version histories and changelogs for AI capabilities.
• Disclosing high-level descriptions of training data sources (where possible).

10. Regulatory Alignment

Our AIMS aligns with:

• ISO/IEC 42001:2023
• EU AI Act (high-risk preparedness planning in progress)
• NIST AI Risk Management Framework

11. Continuous Improvement

We continuously improve AI practices by:

• Conducting regular internal audits.
• Updating training and awareness programs.
• Reviewing stakeholder feedback.
• Tracking and disclosing AI-related incidents (none classified as high-severity in Q1–Q2 2025).

12. Contact

For questions, disclosures, or to report AI-related concerns, please contact security@jitterbit.com