Join Our Team

Jitterbit is seeking a Senior Full Stack Software Engineer to join our Cloud Applications team. Jitterbit is an iPaaS (Integration as a Service) and API Management platform who has been recognized in the leader quadrant of Gartner for five straight years. Our customers use our iPaaS and APIM platform to solve mission critical business problems. What is our challenge? To make it easy to integrate our customers’ systems. In order to do this, we need to build and create a SaaS offering that is reliable, stable, and scalable for our customers. Do you have the design, architecting, and code-writing capabilities to take on this challenge? And can succeed in a big way?

ABOUT THE TEAM

The engineering team at Jitterbit believes that the quality of our code reflects directly on us as professionals. We are relentless about crafting a product that is innovative and delivers a memorable user experience; an experience that is fast and robust. As a key engineer on our team, you will collaborate with other engineers, product management, and operations. Our culture is fun, fast-paced, performance-oriented, open, and collegial. We are constantly pushing the technology envelope to the edge! We are very distributed and our culture is set up to make all of us very effective working remotely. We believe in hiring talent where it exists.

ABOUT THE JOB

You will be helping us build, design, and architect awesome and new capabilities on our various Cloud Application products. We are looking for a senior full stack engineer. You will be working with Angular, TypeScript, Node.js, CSS3, Nginx, Tomcat, Kafka, Elasticsearch, MySQL, Linux, Docker, and Kubernetes; to name a few of the technologies we use in our Cloud Apps team. You will have full lifecycle responsibilities to create robust, scalable, and distributed systems that operate flawlessly 24x7x365. You will have an opportunity to learn new things. We’re always expanding into new areas, exploring new technologies and pushing the frontier of our platform.This is an exciting opportunity to work in a highly innovative environment with new technologies as we continue to extend our market leading position.

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Jitterbit is seeking a Technical Support Representative to join us on this exciting journey as we grow our Brazil team! We have a people and customer-first culture at Jitterbit, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.

Jitterbit creates and sells powerful and affordable software to enable the digital evolution of various businesses. We believe that capable and confident people are key to driving results. As we continue to grow our footprint throughout the world, we’ve created an amazing opportunity for a motivated individual to join our team.

The successful candidate has a proven track record in a highly technical environment. They will be responsible for ensuring high-quality, timely resolution of customer issues that align with Service and Experience level objectives. Our customers should leave their interactions with our Support teams in a better position than when they first engaged with us. The Technical Support Representative will be able to understand technical issues, work across departments to drive issue resolution and escalate issues when necessary.

What You'll Do:

• Work in a fast-paced and dynamic environment as a support team member to provide day-to-day support, request fulfillment, incident response, documentation, and follow-up.
• Respond promptly to customer inquiries regarding product functionality, troubleshooting, and usage.
• Provide comprehensive technical assistance to customers experiencing issues with our products.
• Guide customers through diagnostic procedures to identify and resolve problems efficiently.
• Develop a deep understanding of our products, including all features, specifications, and maintenance requirements.
• Stay updated on product updates, modifications, and new releases to address customer inquiries effectively.
• Investigate reported issues thoroughly to determine root causes and develop appropriate solutions.
• Document customer interactions, including issues reported and solutions provided.
• Escalate unresolved issues to higher-level support or engineering teams and follow up until resolution is achieved.
• Provide empathy and understanding of client issues and the impact on their business operations.
• Establish effective processes and practices for knowledge sharing and communication.
• Team and customer service orientation focus while working well as part of a group.

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Jitterbit is seeking a Technical Support Representative to join us on this exciting journey as we grow our Poland team! We have a people and customer-first culture at Jitterbit, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.

Jitterbit creates and sells powerful and affordable software to enable the digital evolution of various businesses. We believe that capable and confident people are key to driving results. As we continue to grow our footprint throughout the world, we’ve created an amazing opportunity for a motivated individual to join our team.

The successful candidate has a proven track record in a highly technical environment. They will be responsible for ensuring high-quality, timely resolution of customer issues that align with Service and Experience level objectives. Our customers should leave their interactions with our Support teams in a better position than when they first engaged with us. The Technical Support Representative will be able to understand technical issues, work across departments to drive issue resolution and escalate issues when necessary.

What You'll Do:

• Work in a fast-paced and dynamic environment as a support team member to provide day-to-day support, request fulfillment, incident response, documentation, and follow-up.
• Respond promptly to customer inquiries regarding product functionality, troubleshooting, and usage.
• Provide comprehensive technical assistance to customers experiencing issues with our products.
• Guide customers through diagnostic procedures to identify and resolve problems efficiently.
• Develop a deep understanding of our products, including all features, specifications, and maintenance requirements.
• Stay updated on product updates, modifications, and new releases to address customer inquiries effectively.
• Investigate reported issues thoroughly to determine root causes and develop appropriate solutions.
• Document customer interactions, including issues reported and solutions provided.
• Escalate unresolved issues to higher-level support or engineering teams and follow up until resolution is achieved.
• Provide empathy and understanding of client issues and the impact on their business operations.
• Establish effective processes and practices for knowledge sharing and communication.
• Team and customer service orientation focus while working well as part of a group.

Apply

Jitterbit is seeking a Technical Support Manager to join us on this exciting journey as we grow our Poland team! We have a people and customer-first culture at Jitterbit, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.

Jitterbit creates and sells powerful and affordable software to enable the digital evolution of various businesses. We believe that capable and confident people are key to driving results. As we continue to grow our footprint throughout the world, we’ve created an amazing opportunity for a motivated individual to join our team.

The successful candidate is a proven leader and will have experience managing a Technical Support team. Managers are responsible for ensuring high quality, timely resolution of partner issues that align with Service and Experience level objectives. Our partners should leave their interaction with our Support teams in a better position than when they first engaged with us. The Technical Support Manager will be able to understand and lead their direct reports through responding to technical issues, working across departments to drive issue resolution, and escalating issues when necessary.

What You'll Do:

• Drive a solution/results-focused, high performing culture among the teams.
• Manage the daily operations of the Contact Center including recruiting, training, mentoring, motivating, and managing a team of Support Engineers.
• Monitor case load and ensure adherence to Service and Experience Level Objectives.
• Mentor direct reports, provide growth opportunities, and conduct performance reviews.
• Monitor KPIs to measure team performance and drive process improvement.
• Handle client escalations and resolution through all levels of an organization.
• Assign and manage projects based on new product releases, call-related issues, and/or training needs within the organization. Track projects and create documentation based on project successes.
• Provide empathy and understanding of client issues and the impact on their business operations.
• Establish effective processes and practices for knowledge sharing and communication.
• Collaborate with Technical Support, Business, Development, Sales, and other internal teams to escalate and resolve issues.
• Review departmental communication and processes, recommend improvements and drive efficiency.
• Review Satisfaction Survey data and leverage feedback to coach direct reports and drive continuous improvement.

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We’re looking for a Content Manager to develop our content strategy and lead storytelling efforts that impact the brand across demand and product marketing activities. You will help us tell our story across multiple platforms and create content that fuels our pipeline to drive market growth. This is a hardworking, fast-paced environment where execution and attention to detail are as important as enjoying the work and the Jitterbit culture.  

Responsibilities:

• Design and implement a content strategy that increases awareness of Jitterbit and our offerings, drives traffic, engages and converts target customers.
• Write persuasive and engaging content. Develop clear, concise and informative content that resonates with the target audience, accurately reflects scientific data, and aligns with brand messaging.
• Create and facilitate the production of content (written, visual and video) that supports campaigns, aligns with messaging and helps us achieve our business goals. This includes managing agencies, working across the marketing team, reviewing/editing work, producing content as a contributor and posting content on various channels. 
• Build and maintain the editorial calendar, ensuring it aligns with and supports demand generation campaigns. 
• Co-manage our social media channels, which includes owning the editorial calendar, creating social posts and assets, scheduling posts, setting performance benchmarks, and managing reporting.
• Ensure SEO tactics are continuously used to optimize content development.
• Continuously measure and improve content performance; build and track benchmarks for measuring success and ROI.
• Stay up to date with the latest industry trends and customer challenges to build a more effective customer experience.

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