Connected Commerce through Jitterbit’s Retail Integration Solution

Integration will be the difference between winning and losing in online marketplaces

Online marketplaces are growing faster than predicted, leaving many merchants unprepared to capitalize on new opportunities while facing competitive pricing, products, and services—and customer demands. With the competition quickly mounting, one misstep—an inaccurate inventory count or failure to adhere to a fulfillment regulation—can cause merchants to lose customers or be penalized by a marketplace. But merchants and brands that once relied on manual processes and disjointed systems are now turning to IT connectivity to optimize processes and to meet the demands of trading partners and customers alike.

of customers will shop elsewhere after a single unsatisfactory experience

of all digital sales in 2021 were connected by Electronic Data Interchange (EDI)

is the revenue expected by 2023 in total eCommerce sales worldwide

Electronic Data Interchange (EDI), Application Programming Interface (API), or a combination of the two can help retailers create a seamless operation today’s digital landscape demands. Jitterbit offers easy-to-implement best-in-class EDI and API technologies based on our vast experience working with retailers worldwide. As a result, we are not beholden to one solution or another—we will recommend the best solution for your business.

What’s Better for Your Business?

Here, we compare and contrast the two frameworks:

Capability	EDI	API
Infrastructure	On premises or via cloud	Cloud to computer
Data integration	Pulls and automates the translation of data from specific documents, such as POs, into a standardized EDI format	Connects two or more systems, using objects and fields
Industry Use	Industry standard	API use increasingly growing
	Better for working with larger retailers	Better for working with small to midsize retailers
	Required or preferred by big box retailers, such as Best Buy, Costco, and Home Depot	Growing in adoption, becoming the preference for some retailers, such as Wayfair
Implementation	Easier to integrate with legacy systems but is more complex	Better for custom integrations and provides more flexibility
	Longer implementation period	Shorter implementation period
	Longer testing window that requires trading partner coordination	Real-time testing and results when the supplier or brand is ready to do it
Delivery of data	Batch model, updating every 15 minutes or so	Real-time model, using individual transactions

EDI benefits:

Eliminate manual processes
Cut costs by up to 90%
Reduce transactional errors by up to 40%
Reduce the order-to-cash cycle time by more than 20%

API benefits:

Reduce touchpoints by up to 90%
Reduce integration costs by up to 75 percent by drastically reducing or eliminating the need for custom code

With Jitterbit, you can better manage supply chain logistics, inventory, and sales data from key retail system endpoints including:

EDI: Walmart, Target, Home Depot, Costco, CommerceHub, and more

POS: Stripe, Square, COVA Software, and more

ERP: NetSuite, SAP, Microsoft Dynamics, Epicor, Sage, QuickBooks, and more

Marketplaces: Amazon, CommerceHub, and more

A Couple of Use Cases for How Jitterbit eCommerce Integration Helps Retailers

Bridge the Gap between Your ERP and Accounting Systems

Universal, cloud-based integration bridges the gap between retailers and trading partners, and back-end accounting and ERP. With ecommerce integration, you replace manual processes with pre-built templates and automated workflows that bi-directionally transfer key order, customer, transactional data, and more from retailers and marketplaces to back-end systems and ERP applications.

Gain Better Logistics and Data Management

Our universal cloud-based integration automatically enters customer and sales order information from your online store into your back-office ERP or accounting system. In turn, product information, inventory, and shipping details are updated automatically on your ecommerce platform to provide customers with essential and up-to-date information. Our iPaaS (integration platform as a service) is universal, meaning we have pre-built connectors for major ecommerce marketplaces like: Shopify, BigCommerce, Magento, WooCommerce, Amazon, eBay, and Walmart Marketplace – just to name a few.

On average, 95% of customers achieve ROI from Jitterbit deployments in less than a year

80M retail order transactions supported annually

72% of integration projects go live in three months or less

Benefits of Jitterbit’s eCommerce Integration:

Eliminate manual processes and communications with automation to maintain accurate customer, product, order, and shipping data with your customers/vendors
Keep inventory levels, pricing, and shipping information consistent across systems and marketplaces
Scale the business by seamlessly adding new connections to marketplaces, ecommerce platforms, EDI, and back-end applications (i.e., databases, ERP, accounting systems, etc.)
Maintain all of your business integrations in one unified system

“This [Jitterbit integration] enables all departments to react to the data immediately, driving efficiencies in all corners of the business. What used to be a four-week cycle time to create a custom product was shrunk to two weeks—after just five months.”

– Stuart Kiely, VP of Digital, Matouk

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