Jitterbit Premier Support

Jitterbit Premier Support is designed for organizations that desire enhanced support assistance. The offering is segmented into three tiers, allowing businesses to select the level of support that best fits their requirements. It provides timely and consistent customer support when and where it's most critical.

Premier

A base tier that provides robust support for businesses seeking reliable and timely assistance, including new phone access to Jitterbit support experts.

Premier Plus

An enhanced tier with extended capabilities and faster response times, including new phone access and 24×7 support with live agents.

Premier Enterprise

Top tier of support, designed for enterprise-level needs with comprehensive support that includes phone access and 24×7 live agent support, regardless of severity level.

Benefits

With Jitterbit Premier Support, you get:

Read the Solution Sheet

Expert support staff to help resolve your issues effectively

Peace of mind with prompt and responsive resolution for your mission-critical workloads

Flexible support plans that meet the needs of your organization

Included with subscription	Premier	Premier Plus	Premier Enterprise
Business Hours
Email only Scheduled call back	Monday-Friday 8AM - 6PM ET	Monday-Friday 8AM - 6PM local time zone	24 x 7
# of Phone Credits
N/A	10	16	25
# of Authorized Support Contacts
N/A	2	3	5
24x7 Live Agent Call
N/A	N/A	Severity 1 and Severity 2 Only	Any Severity
Service Account Manager
N/A	Shared	Shared	Named

Jitterbit Support	Included with subscription	Premier	Premier Plus	Premier Enterprise
Business Hours	Email only Scheduled call back	Monday-Friday 8AM - 6PM ET	Monday-Friday 8AM - 6PM local time zone	24 x 7
# of Phone Credits	N/A	10	16	25
# of Authorized Support Contacts	N/A	2	3	5
24x7 Live Agent Call	N/A	N/A	Severity 1 and Severity 2 Only	Any Severity
Service Account Manager	N/A	Shared	Shared	Named

Optional add-ons, including additional phone credits, and additional authorized contacts, are available to customize your program. Project Management Services and TAM Services are available for additional fees.

What is Jitterbit Premier Support?

What are the Jitterbit Premier Support tiers?

The Jitterbit Premier Support is segmented into three tiers, allowing businesses to select the level of support that best fits their requirements:

Premier, a base tier that provides robust support for businesses seeking reliable and timely assistance, including new phone access to Jitterbit support experts.
Premier Plus, an enhanced tier with extended capabilities and faster response times, including new phone access and 24×7 support with live agents.
Premier Enterprise, Jitterbit’s top tier of support, is designed for enterprise-level needs with comprehensive support that includes phone access and 24×7 live agent support, regardless of severity level.

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Why Jitterbit?

Better Approach.
Better Outcomes.

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Prompt, responsive resolution for mission-critical workloads and applications

Premier

Premier Plus

Premier Enterprise

With Jitterbit Premier Support, you get:

Interested in adding Jitterbit Premier Support?

Contact your Jitterbit Account Executive to learn more.

Features

Optional add-ons, including additional phone credits, and additional authorized contacts, are available to customize your program. Project Management Services and TAM Services are available for additional fees.

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