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Automating CX: The Path to 5 Star Customer Experience
The Automating CX webinar series is dedicated to understanding the crucial role of integration for a comprehensive view of your customer base.
Episode 1
Order to Cash: Improve efficiencies from receiving purchase orders to realizing payments
A case study on navigating post-M&A integration for effortless order to cash.
The first episode in our Customer Experience webinar series, we sit down with Jitterbit’s COO Jeremy Parker to learn how he crafted and implemented a scalable integration strategy combining multiple disparate CRM and ERP systems to automate the order to cash process, while improving employee morale and customer engagement in the process. The results?
- A 10x bump in employee satisfaction
- 75% decrease in invoicing time
- Improvement in DSOs
Episode 2
Opportunity to Order: Deliver a seamless customer experience by integrating key marketing and sales applications
Achieve faster sales cycle and increased customer insights with opportunity to order automation.
In the second episode of our Customer Experience webinar series, we sit down with TC Govindaswaami, Vice President of Enterprise Integration at DemandBlue, to learn his approach across multiple client engagements integrating their CRM to ERP. We discuss some of the best practices that make these automation projects a success and how they help achieve:
- Increased sales
- Faster order processing
- Enhanced customer insights
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Jitterbit door Info-Tech Research Group uitgeroepen tot leider in het 'Data Quadrant'-rapport voor data-integratie (2026)
“I Don’t Love It, But It’s Mine”: Resolving the Satisfaction Gap
Jitterbit Leads 2026 Info-Tech Data Integration Data Quadrant
