Dialog Direct

Dialog Direct
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Dialog Direct Fulfills Customers’ Marketing Needs with Front and Back Office Integration.

Dialog Direct is an insights-driven marketing solutions provider that helps businesses attract leads, increase sales and inspire customers through its direct marketing and customer engagement competencies. By creating relevant, personalized and ongoing dialogue throughout the entire customer journey, we work with many of the best known brands to connect and engage with their prospects and customers.  With more than 5,000 employees across 14 locations, our key competencies include data insights, digital & direct marketing, contact center sales and service, ecommerce and fulfillment solutions

DialogDirect_Diagram

Organization

Dialog Direct

Integrations:

Salesforce, NetSuite, Others

Challenge

  • Writing custom code was resource intensive
  • Customer applications needed to be integrated with Dialog Direct fulfillment systems
  • Needed a vendor who worked well with NetSuite and were flexible with the way we use it

Results

  • Integration with NetSuite, Salesforce, call centers, website and fulfillment centers
  • First integration completed in 1/10th of time compared to previous solution
  • Customer on-boarding time significantly reduced
  • Increased credibility and customer base among Salesforce and NetSuite users

Customer Q&A

Ready to Take the Next Step?

 

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