Johnson Controls Saudi Arabia

Johnson Controls Saudi Arabia

“Jitterbit is easy to learn, easy to administer, and easy to use.”
– Hakim Shrief, SVMX Project Manager

Background

Established in 1991, Al Salem Johnson Controls (ASJC) provides its customers with integrated building management systems, HVAC equipment, fire and security solutions that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia and Lebanon. ASJC has worked on many high-profile projects in the region, including the expansion of the holy mosques in Makkah and Madinah, King Abdulaziz International Airport, and Princess Noura Bint Abdul Rahman University for Women. ASJC is strategically located across the kingdom of Saudi Arabia and employs a workforce of more than 1,700 people. For two consecutive years, ASJC was recognized as the Best Saudi Company to Work For. The firm is associated with Johnson Controls International, an Irish-domiciled multinational conglomerate serving customers in more than 150 countries from 2,000 locations across six continents.

Challenge

Al Salem Johnson Controls was installing ServiceMax (SVMX) for the first time. Before SVMX, there was no service application in place at all. To save time and effort, ASJC wanted to integrate ServiceMax with its Epicor iScala enterprise resource planning (ERP) financial system and a Sharepoint application for call centers. ASJC also wanted to find an integration-platform-as-a-service (iPaaS) vendor with experience in ServiceMax, Epicor, and SharePoint to minimize the amount of data the new system required field technicians to enter to encourage adoption.

Before:

• Paper-based business processes
• Silos of information
• Duplicate data
• Wasted time

After:

• Time saved
• Customer satisfaction improved
• Efficiency of work orders quantified
• ServiceMax adopted by the field

“The product is very stable, and Jitterbit support is fast, responsive, and knowledgeable.”

Solution

ServiceMax recommended evaluating Jitterbit Harmony, a full-featured cloud integration platform that connects data, apps, and devices with low or no code. Using Harmony, organizations like Al Salem Johnson Controls can quickly and easily orchestrate, automate, and bridge various applications, business processes, and data views. Jitterbit Harmony makes it easy to integrate systems so you can focus on what you do best. After a careful evaluation, ASJC decided to adopt Jitterbit as a key part of its ServiceMax implementation.

Project

The project started in May of 2018 with the goal of finishing by the end of the fourth quarter. According to the scope of the project, work orders would be created from customer records stored in SharePoint and then sent to ServiceMax. Once the work was completed, actual reported hours in ServiceMax would then be sent to an ERP system (Epicor iScala). ASJC was impressed with the professionalism of the consultants Jitterbit dedicated to the project. Along with the helpful Jitterbit support team, ASJC met its commitments and was able to go live with the implementation in December of 2018.

Results

ASJC was able to save service technicians time and improve customer satisfaction. Management can see objective measures of staff efficiency, work order planning, and technician utilization. Most importantly, thanks in large part to Jitterbit, ServiceMax has been adopted by the field service organization as the easiest way to get their job done. In the beginning, there was some resistance to adopting the new system, but now as the service technicians have become familiar with it, they are happy to use it.