Introducing Global 24/7 Live Agent Support and Enhanced Services

By Keith Trottier, SVP, Client Services

Integration and automation systems play a critical role in successful business operations — and as workflows have become more complex and interconnected, the number of incidents considered urgent has continued to grow as well. When you run into a problem with one of these mission-critical systems, you may not have the luxury of waiting on an email exchange. You want help now.

To ensure these critical support needs can be met in a more timely manner, we added new support options in May. Our three new Premier Support tiers provide phone access to experts specializing in troubleshooting your most integral operations.

But we also recognized that support needs aren’t always confined to your business hours — let alone the business hours of a support team that may be half a world away. Because true peace of mind requires true follow-the-sun support, we’re proud to announce the expansion of our Premier Support options to include 24/7 local live agent support from anywhere.

We’re also expanding our Enhanced Services offering. Based on the popularity of Enhanced Services for iPaaS, we’re now also offering Enhanced Services for App Builder, API Manager and EDI as well.

Premier Support: Critical, Time-Sensitive Support on Your Schedule

When important business relationships, revenue or reputation are on the line, you may not be able to afford lengthy downtime. For situations like these, Jitterbit Premier Support offers prompt troubleshooting and resolution when you need it most.

Jitterbit Premier Support is designed to minimize downtime and disruption by delivering tailored, high-quality service, including:

• A service account manager and defined SLAs for timely resolution for high-priority issues
• Experts with in-depth knowledge and extensive experience troubleshooting and handling customer issues
• An optional technical account management (TAM) service to provide strategic guidance and maximize your Jitterbit investment

In addition to multi-channel, local support via phone and email, Jitterbit Premier Support also offers easy scalability. As your business needs change, you can easily obtain more contacts and phone credits, or add project management or technical account management (TAM) service as needed.

The three Premier Support tiers include:

• Premier: Our base tier, which provides robust and reliable support for businesses seeking timely assistance. Offers phone access to Jitterbit experts for fast response to severe issues
• Premier Plus: Our enhanced tier features the benefits of the Premier tier, along with 24/7 live agent phone support for rapid response to severe issues
• Premier Enterprise: Designed to offer comprehensive support for enterprise-level needs. Delivers 24/7 live agent support for all severity levels

Enhanced Services: Tailored Service and Expert Guidance for All Jitterbit Solutions

While automation and orchestration are critical for keeping up with the current pace of business, not everyone has the resources to manage and optimize these systems on an ongoing basis. This slows transformation projects, increases costs and perpetuates operational inefficiencies.

Jitterbit Enhanced Services offers a way to lighten the load on already-overburdened IT teams by providing tailored service and guidance across the Harmony platform. It provides a team of experts to ensure your Jitterbit solution runs smoothly and efficiently, allowing your scarce internal resources to focus on more strategic initiatives.

These experts work as an extension of your IT team, helping you optimize and get the most out of your Jitterbit solutions by offering best practices, ways to optimize solution performance and uptime, architecture and consulting services, and design enhancement ideas.

With Enhanced Services, you’ll get the help you need to get your project up and running faster — all while eliminating the cost and time needed to hire and train experts on your own.

Enhanced Services also come in three flexible tiers, designed to meet the needs of most businesses:

Subscription Options:

Jitterbit is known for providing superior support to our customers. With the expansion of Premier Support and Enhanced Services, we’re building on this reputation to continue our commitment to supporting you better, and offering options to fit the needs of the modern business environment.

Learn more about Premier Support and Enhanced Services, or contact us with any questions.