Employee Experience | HR Integrations | Integrations

A Successful Employee Experience Takes More than Just HR Engagement. It takes a Village.

ServiceNow Solution Sheet

Greg Belkin, Director of Product Marketing, Jitterbit
Sharvaani, Content Marketing Manager, Jitterbit

When we think about optimizing the employee experience, we often look toward human resource managers to own and execute the entire process. We do so because not only are these people the first line of contact for candidates, they also manage the hiring process, ensure a successful onboarding, handle staffing issues as they arise, and at some point, assist with offboarding. It’s therefore easy for others to assign them the task of building a successful employee experience, and turn a blind eye to the rest of the process.

This logic, however, is deeply flawed. Employees are constantly judging their employers in the same way their employers are judging them, above and beyond traditional HR-related activities. The employee experience is an ongoing process and responsibility, one that continues long after the onboarding process is over. The evolution of the employee experience lasts the entire span of employment, and must be managed by many different stakeholders.

A few months ago, I wrote about my onboarding process here, at Jitterbit. “On day one,” I wrote, “When I first switched on my new computer, I was immediately excited to see what would happen next? What is the employee onboarding experience at Jitterbit going to be like? I was excited to complete the orientation process steps.” When I wrote those words, I was both euphoric about starting a new job, but I also knew that my expectations went far beyond my first day. I was curious about what my responsibilities would be at Jitterbit, and wondered how challenging those expectations would be to fulfill given the company’s current processes and procedures.

The process of integrating data from one system to another, above and beyond HR-related systems, plays a critical role in meeting mine and everyone else’s expectations. My colleagues on the financial management team, for example, manage a tremendous amount of data in numerous financial management systems. They want to do so in a way that requires as little manual entries and human intervention as possible. The same goes for IT managers, HR partners, sales reps and even social media managers. The more automated their systems are, the easier they are for them to manage, and the happier they are. Consider the role of:

  • IT Manager. IT managers have a complex job on many different levels. First, they must ensure that existing IT resources are adequate to support corporate growth. Second, they must constantly troubleshoot these resources, and fix them when the need arises. Much of the information they work with, however, is located in multiple systems, such as asset records and HR-related new hires’ data. IT professionals require the appropriate resources to respond quickly to changing needs and make good decisions derived from multiple sources of data.
  • Manufacturing Executive. Manufacturing, by definition, is the production of goods and services through the use of labor, tools, and other critical resources. It often involves multiple systems coming together in a harmonious way that accelerate the creation process of a good or service on a mass scale. It is therefore critical that data is shared among systems so that fast, automated decision-making can occur.
  • Financial manager. How well an organization manages its finances is a critical ingredient towards an effective and productive employee experience. Financial management can be a difficult and complex process that utilizes multiple systems to record and manage monetary assets, liabilities, surplus revenue or deficits, if any. The ability to manage these complex processes in a way that does not overly burden finance teams is crucial toward employee speed, productivity, and morale, because only when a finance manager is relieved from below-the-line tasks, can they focus on taking the right strategic decisions for the company as a whole.
  • Compliance Officers. Let’s face it: very few people actually enjoy navigating and ensuring compliance with rules and regulations. That is why we rely on multiple computer systems with critical information to help us make decisions. If these systems of critical information do not function well together, it creates a tremendous manual burden on our staff that results in decreased productivity and efficiency.

Organizations of all types must ensure a solid employee experience far beyond the HR manager’s involvement. Every party of the organization affects employee morale, productivity, and engagement. IT Service management teams, for example, who ensure proper procurement and maintenance of critical IT assets for employees, must ensure a closely integrated experience with existing HR systems. This helps build a very solid relationship with the employee. This is exactly why Jitterbit’s integration technologies go far beyond the HR management experience to support processes such as:

  • Customer Service Management (CSM) Integration within ITSM: This type of integration helps organizations produce highly efficient case management strategies, including the tracking and maintenance of records, increasing transparency.
    • Examples: ServiceNow integration with Salesforce; BMC integration with Salesforce; ServiceNow integration with NetSuite; BMC integration with Epicor.
  • Incident Ticketing Integration within ITSM: Customer-initiated support tickets can be integrated with the ITSM platform both unidirectionally and bi-directionally to streamline issue resolutions, helping to uniquely identify tickets and synchronize trigger notifications between multiple systems.
    • Examples: ServiceNow integration with Jira; BMC integration with SolarWinds.
  • IT Asset Management Integration with ITSM: Organizations benefit from this integration by increasing visibility and control of their IT inventory, including hardware, software and supporting servers, and coordinating their inventory with employee requirements.
    • Examples: BMC integration with Snow; ServiceNow integration with Spiceworks.
  • Enterprise Resource Planning System Integration with Procurement: Organizations benefit from a dynamic environment to manage their financial and procurement processes, which often include complex processes related to purchase orders, product readiness data, finances and sales.
    • Example: Microsoft Dynamics 365 Business Central with Coupa

With years of experience building integrations within ITSM, financial management, HR, and other key back-end business processes, Jitterbit and our community of certified partners have the expertise to provide you with integrations that enable fast time-to-value, drive greater efficiencies in your organization, and increase the flexibility to pivot to new business opportunities quickly.

Jitterbit Harmony – Integration Platform as a Service (iPaaS) – provides powerful ServiceNow API integration tools that make it fast and easy to connect business flows, providing the following advantages:

  • Speed. Most of our customers are up and running with their first integration in less than 30 days. But perhaps, the most important factor is how fast you can build additional integrations to deliver compelling customer experiences. Your business is adding new technology all the time. It’s not only about how quickly you develop your first integration but also how fast you can connect to the next one. Jitterbit has a robust toolkit that shortens integration time and provides standardization of integrations and the reusability of code.
  • Simplicity. Jitterbit is simple and designed for the technical business analyst. The graphical “clicks not code” approach, pre-built connectors, Recipes and Templates, and a state of the art cloud platform, simplify the design, deployment, and management of integration projects.
  • Trust. No matter how complex or straightforward your integration is, our team of experts is always available to help you every step of the way.

With a powerful and easy-to-use cloud API integration platform, Jitterbit enables ITSM users to connect to any on-premise or in-cloud application allowing them to drive ROI, increase customer satisfaction and optimize service delivery and management, giving them an edge in an extremely competitive market.

For more information, check out our resources or get in touch with one of our experts.

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