ServiceNow Integration

ServiceNow Integration

Optimize the Employee and Customer Service Experience with ServiceNow

Provide the ultimate employee and customer service experience with real-time visibility into key metrics. Connect ServiceNow with business critical applications to empower your service users with the information they need to be better prepared, make smarter decisions, and quickly serve more customers. Increase revenue and customer satisfaction by optimizing end-to-end service operations.


ServiceNow Service Experience 360

Quickly Build an Integrated View of Your IT Service Management


Get Rapid ROI

Out-of-the-box solutions accelerate time to deployment by up to 80%

Intelligent Insights

Make smarter, real time business decisions and deliver relevant communications

Personalize Experiences

Configure workflow integrations based on your use case

360-Degree View

Eliminate data silos and create a complete view of your employees

Enterprises strive to deliver an optimal, modern service experience to their customers and employees. However, they must manage a myriad of IT systems and data silos, which can lead to inaccuracies, delays or communication gaps.

ServiceNow consolidates IT tools into a single data model to streamline IT service delivery. Typical ServiceNow integrations include IT Operations Management (ITOM),  Enterprise Resource Planning (ERP), Human Capital Management (HCM), Customer Relationship Management(CRM), Incident Management, Finance applications and more.

Streamline Data. Jitterbit’s ServiceNow integration solution eliminates IT data silos and connects key components enabling faster, more coordinated and automated service management responses.

Accelerate Employee Time to Productivity. Employees require timely services such as IT asset allocation, support and security related needs. Jitterbit’s ServiceNow integration solution accelerates these by integrations with IT asset management and associated support processes empowering the employees.

Maximize Customer Retention. Customer information may lay in different sources and applications in an enterprise’s IT infrastructure. Jitterbit’s ServiceNow integration solution unifies this distributed information by connecting with key applications. The result is quick issue resolution and increased customer satisfaction.

ServiceNow Integration FAQs


What are the most common use cases for ServiceNow integration?

ServiceNow integrations can vary in size and scope. With each integration, a robust service delivery mechanism is established, eliminating redundancy. This helps keep costs in check and improves collaboration across departments.

Human Capital Management (HCM) Integration:

  • Use Case: Streamline the otherwise complex processes of onboarding/offboarding by syncing employee asset allocation/collection, software/hardware requirements and system accessibility needs across multiple systems.
  • Outcome: Employees are equipped quickly with right resources to be quickly productive or smoothened departure process.
  • Systems to Connect: Workday, Oracle, SAP SuccessFactors, etc.

Customer Service Management (CSM) Integration:

  • Use Case: Create, capture and modify customer cases with easy information exchange and provide accelerated resolution.
  • Outcome: Effective customer service management with efficient tracking and record maintenance bringing transparency to the process, ultimately leading to increased customer satisfaction.
  • Systems to Connect: Salesforce, Netsuite, Zoho, SAP.

Incident Tracking Integration:

  • Use Case: Integrate third-party ticketing software to effectively manage customer initiated support tickets.
  • Outcome: Uniquely identified and tracked tickets, synchronized notifications across multiple systems resulting in accelerated issue resolution, optimized customer support, and improved customer experience.
  • Systems to Connect: Jira, ServiceNow, SolarWinds, Freshservice etc.

IT Asset Management (ITAM) Integration:

  • Use Case: Tackle silos between ITAM and ITSM, control costs, reduce duplicate efforts and create more visibility.
  • Outcome: Streamlined asset provisioning, improved  IT inventory management and scope to effectively strategize the use of IT resources.
  • Systems to Connect: SolarWinds, Freshservice, ServiceNow, Snow etc.
Why choose Jitterbit for ServiceNow integration?

Jitterbit is a verified ServiceNow integration partner. With years of experience in building ServiceNow integrations for a multitude of applications, including on-premise and cloud-based, Jitterbit and our community of certified partners have the expertise to provide you with ServiceNow integrations that enable fast time-to-value, drive greater efficiencies in your organization, and increase the flexibility to pivot to new business opportunities quickly. 

Jitterbit Harmony – Integration Platform as a Service (iPaaS) – provides powerful ServiceNow API integration tools that make it fast and easy to connect business flows, providing the following advantages:

  • Speed. Most of our customers are up and running with their first integration in less than 30 days. But perhaps the most important factor is how fast you can build additional integrations to deliver compelling customer experiences. Your business is adding new technology all the time. It’s not only about how quickly you develop your first integration but also how fast you can connect the next one. Jitterbit has a robust toolkit that shortens integration time and provides standardization of integrations and the reusability of code.
  • Simplicity. Jitterbit is simple and designed for the technical business analyst. The graphical “clicks not code” approach, pre-built ServiceNow Connector, Recipes and Templates, and a state of the art  cloud platform, simplify the design, deployment, and management of ServiceNow integration projects.
  • Trust. No matter how complex or straightforward your ServiceNow integration is, our team of experts is always available to help you every step of the way. We’re #1 in customer satisfaction and received the highest B2B integration score in the 2020 Gartner Critical Capabilities Report for Enterprise iPaaS

Get started with ServiceNow integration


The Jitterbit team has a wealth of expertise across many ServiceNow integration use cases.
Start a trial or talk to one of our experts about your requirements for the best plan of action.