Jitterbit Helps HealthCare Service Provider Maximize Its Salesforce Investment and Improve Customer Experience

Jitterbit Helps HealthCare Service Provider Maximize Its Salesforce Investment and Improve Customer Experience
  • Quickly migrated existing data into newly adopted Salesforce application
  • Provides ongoing integration between Salesforce and ZirMed’s home-grown lead tracking and customer applications
  • Jitterbit is the cloud integration solution of choice for ZirMed

OAKLAND, Calif.,– September 13, 2011 – Jitterbit, the leading provider of powerful, flexible and easy-to-use application and data integration solutions, today announced that ZirMed, a national provider of revenue cycle management solutions for the healthcare industry, has successfully deployed Jitterbit to provide ongoing synchronization between its cloud applications and Salesforce. ZirMed serves more than 100,000 healthcare providers with its technology solutions to cure administrative burdens and increase cash flow.

ZirMed is recognized in the industry as the leader in client support, receiving the #1 ranking for customer support in a 2010 report by healthcare research group KLAS. To further extend its customer support capabilities, ZirMed embarked on an aggressive project to move its home-grown customer service support desk data to Salesforce. For this migration project, the team chose Jitterbit’s data Salesforce integration solution, allowing them to quickly and easily adopt Salesforce as its primary CRM application. Next, the team was given a three-month challenge to synchronize its customer ticketing system and associated data with the Salesforce platform. Using Jitterbit, the team was able to complete its project ahead of time and under budget, allowing them to deliver additional value with a more feature rich implementation than originally requested.

“Right from the start we were impressed with how easy to use Jitterbit was – without sacrificing powerful features and functionality. We’ve come to depend on it to seamlessly connect our infrastructure,” said Chris Schremser, CTO for ZirMed. “The integration has given ZirMed full visibility into our ticketing operations, including a list of the top call center issues, which is allowing us to provide better service to our customers.”

For businesses of all sizes, Jitterbit’s innovative “simple yet powerful” features boost productivity and collaboration between business analysts and IT during complex integration projects. With flexible on-premise and cloud deployment options and high-performance processing and scalability, Jitterbit is uniquely suited to solve the challenges of the hybrid cloud high-performance processing to accommodate the growth in big data.

“Creating a seamless integration between Salesforce and other on-premise and cloud applications is a challenge that more and more businesses are tackling with Jitterbit,” said George Gallegos, CEO at Jitterbit. “Jitterbit’s easy to use integration solutions not only help businesses like ZirMed deliver better customer service, but also rapidly realize the true value of their Salesforce investment.”

About Jitterbit, Inc.
Jitterbit delivers powerful, flexible, & easy to use data and application integration software. Designed for the technical business analyst, Jitterbit allows companies of all sizes to solve the challenges of application, data, and business process integration between on-premise and cloud systems. Jitterbit’s graphical “No-Coding” approach accelerates and simplifies the configuration and management of on-premise and cloud integration projects.

Privately held, Jitterbit is headquartered in Oakland, Calif. To learn more about Jitterbit’s application integrationdata integration, and cloud computing integration solutions, visit www.jitterbit.com. Follow conversations at www.twitter.com/jitterbit.

Krishna Varia
(510) 250-3330