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  • Process Templates

Sync Microsoft System Center Operations Manager Alerts with BMC Helix ITSM Update

This template integrates BMC Helix ITSM and Microsoft System Center-Operations Manager Alerts to automate the creation of ITSM tickets when a Microsoft System Center-Operations Manager Alert is created.

Endpoint Expertise:

  • BMC Helix
  • Microsoft System Center-Operations Manager

Author:

  • BMC Software, Inc.
  • Process Templates

Watchman CI & Alert – BMC Helix CMDB and ITSM Incident Management Process

This process template automatically uploads Watchman items into the BMC Helix CMDB Watchman dataset and creates Helix Incidents from Watchman alerts.

Endpoint Expertise:

  • BMC Helix
  • Watchman

Author:

  • Partner IT
  • Integration Recipes

Sync Microsoft Dynamics CRM Case to BMC Helix ITSM Incident

Sync Microsoft Dynamics CRM Case to BMC Helix ITSM Incident v1.0, a Jitterbit Solutions Engineering recipe

Endpoint Expertise:

  • BMC Helix
  • Microsoft Dynamics CRM

Author:

  • Jitterbit, Inc.
  • Process Templates

SolarWinds CI & Alert – BMC Helix CMDB and ITSM Incident Management

This process template automatically uploads SolarWinds items into the BMC Helix CMDB SolarWinds dataset and creates Helix Incidents from SolarWinds alerts.

Endpoint Expertise:

  • BMC Helix ITSM
  • SolarWinds

Author:

  • PartnerIT
  • Integration Recipes

Sync HubSpot Tickets to BMC Helix ITSM Incident

Sync HubSpot Tickets to BMC Helix ITSM Incident v1.0, a Jitterbit Solutions Engineering recipe

Endpoint Expertise:

  • BMC Helix
  • HubSpot

Author:

  • Jitterbit, Inc.
  • Process Templates

Sync BMC Helix Operations Management Events with Splunk Alerts Process Template

This template integrates Splunk and BMC Helix Operations Management to automate the creation and update of Splunk alerts for BMC Helix Operations Management events

Endpoint Expertise:

  • BMC Helix
  • Splunk

Author:

  • BMC Software, Inc.
  • Process Templates

Sync BMC Helix ITSM Incidents with ServiceNow

This template integrates BMC Helix ITSM and ServiceNow, to automate creation and update of ITSM incidents when ServiceNow incident is created or updated. The integration also automates adding Helix ITSM worklog entries and attachments to the corresponding ServiceNow incident.

Endpoint Expertise:

  • BMC Helix
  • ServiceNow

Author:

  • BMC Software, Inc.
  • Process Templates

Sync BMC Helix ITSM incident and Salesforce ServiceCloud case

This template integrates BMC Helix ITSM and Salesforce ServiceCloud to automate the sync of incidents and cases between the two applications, including comments and data.

Endpoint Expertise:

  • BMC Helix
  • Salesforce

Author:

  • BMC Software, Inc.
  • Process Templates

Sync BMC Helix ITSM incident and Microsoft Azure DevOps work item

This template integrates BMC Helix ITSM and Microsoft Azure DevOps to automate the sync of incidents and work items between the two applications, including comments and data.

Endpoint Expertise:

  • BMC Helix
  • Microsoft Azure DevOps

Author:

  • BMC Software, Inc.
  • Process Templates

Sync BMC Helix ITSM change request and Atlassian Jira issue

This template integrates BMC Helix ITSM and Atlassian JIRA to automate the sync of change records and issues between the two applications, including comments and data.

Endpoint Expertise:

  • BMC Helix
  • Jira

Author:

  • BMC Software, Inc.
  • Process Templates

Post BMC Helix ITSM Incident and work notes to a Slack channel

This template integrates BMC Helix ITSM and Slack to automate the publishing of ITSM incident and work note details in Slack.

Endpoint Expertise:

  • BMC Helix
  • Slack

Author:

  • BMC Software, Inc.
  • Process Templates

Migrate Salesforce Users to BMC Helix ITSM People Template

This template integrates Salesforce ServiceCloud and BMC Helix ITSM to enable the migration of Salesforce user records to BMC Helix ITSM people records.

Endpoint Expertise:

  • BMC Helix
  • Salesforce

Author:

  • BMC Software, Inc.

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