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  • Process Templates

Broker incidents between BMC Helix ITSM and Jira Service Desk

This template integrates BMC Helix ITSM and Jira Service Desk to automate the consolidation of Jira Service Desk issues to Helix ITSM. The integration helps you to create a Jira Service Desk service request from a Helix ITSM incident

Endpoint Expertise:

  • BMC Helix
  • Jira

Author:

  • BMC Software, Inc.
  • Process Templates

Create a Microsoft Azure DevOps work item from a BMC Helix Digital Workplace service request

This template integrates BMC Helix Digital Workplace version 21.02 and later and Microsoft Azure DevOps to automate the creation of Azure DevOps work items from a BMC Helix Digital Workplace request.

Endpoint Expertise:

  • BMC Helix
  • Microsoft Azure DevOps

Author:

  • BMC Software, Inc.
  • Process Templates

Create Atlassian Jira issue from BMC Helix ITSM problem

This template integrates BMC Helix ITSM and Atlassian JIRA to automate the creation of Jira issues from Helix ITSM problem records. The integration helps you to synchronize comments and data between the two applications.

Endpoint Expertise:

  • BMC Helix
  • Jira

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM incident from Azure Monitor alert

This template integrates BMC Helix ITSM and Microsoft Azure Monitor to automate the creation of BMC Helix ITSM incidents for Azure Monitor alerts.

Endpoint Expertise:

  • BMC Helix
  • Microsoft Azure Monitor

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM incident from IBM QRadar offense

This template integrates BMC Helix ITSM and IBM Qradar to automate the creation of a Helix ITSM incident from an IBM QRadar offense. The integration helps you to share activity notes from an incident to an offense, and close an offense from an incident.

Endpoint Expertise:

  • BMC Helix
  • IBM QRadar

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM incident from Microsoft Azure alert

his template integrates BMC Helix ITSM and Microsoft Azure Monitor to automate the creation of a Helix ITSM incident from an Azure alert. The integration helps you to update the status of the alert from the Helix ITSM incident status.

Endpoint Expertise:

  • BMC Helix
  • Microsoft Azure Alerts

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM incidents from AppDynamics alerts

This template integrates BMC Helix ITSM and AppDynamics to automate the creation of BMC Helix ITSM incidents from AppDynamics alerts.

Endpoint Expertise:

  • AppDynamics
  • BMC Helix

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM incidents from SolarWinds alerts

This template provides an out-of-the-box integration template to create BMC Helix ITSM incidents from SolarWinds alerts.

Endpoint Expertise:

  • BMC Helix
  • BMC Helix ITSM
  • SolarWinds

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM known error from Atlassian Jira issue

This template integrates BMC Helix ITSM and Atlassian JIRA to automate the creation of known error requests from Jira issues. The integration helps you to synchronize comments and data between the two applications.

Endpoint Expertise:

  • BMC Helix
  • Jira

Author:

  • BMC Software, Inc.
  • Process Templates

Create case in AWS Support from BMC Helix ITSM incident

This template integrates BMC Helix ITSM and AWS Support to automate the creation of an AWS case from a Helix ITSM incident. The integration helps you to view the AWS case data in the Helix ITSM UI.

Endpoint Expertise:

  • AWS Support
  • BMC Helix

Author:

  • BMC Software, Inc.
  • Process Templates

Create Coupa purchase orders and requisitions from BMC Helix Digital Workplace requests

This template integrates BMC Helix ITSM and Coupa to automate the creation of Coupa purchase requisitions from a BMC Helix Digital Workplace request.

Endpoint Expertise:

  • BMC Helix
  • Coupa

Author:

  • BMC Software, Inc.

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