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Campus Integrations | Student Experience | Customer Success | Education | Higher Education | CRM Integrations | ERP Integrations

Customer Success in Higher Education Through Integration Solutions

Customer Success in Higher Education

Build Your Student 360 and Get More Out of Your Technology Investment

Orchestrating Success in Higher Education

Universities and colleges are under increasing pressure to keep pace with students, who are known to quickly adopt new technologies such as social media, online learning platforms, and mobile apps. Failure to do so risks falling behind in the competition for students. Combine that with the needs of institutions to recruit, admit, market, teach, engage, and eventually connect as alumni, it can be a daunting task to be able to get a complete view at each stage of the process. Add on the need to constantly bring new apps, data, devices on board to streamline operations across departments, it can result in additional challenges.

Ultimately, institutions need a way to integrate all types of SaaS, cloud, and on-premises apps, which contain endless student, faculty, and alumni data, in a fast and scalable manner.

Connectivity is the Answer

That’s where digital connectivity, or integration, comes in. Harmonizing disparate apps makes each one that much more useful, allowing the strengths of one app to complement the strengths of another and your whole suite of apps to enable seamless digital processes that create dramatic business benefits. In this eBook, you’ll learn how universities and colleges have connected their various systems together such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Learning Management System (LMS), Fundraising Platform, and more to:

  • Create a 360-degree view of students, alumni, and donors
  • Build a Connected Campus experience Enable “anytime, anywhere” interactions
  • Achieve complete visibility into operations
  • Improve data accuracy
  • Empower faculty and staff to be more effective
  • Save time and money, while increasing customer satisfaction

Get Connected and Build Brighter Futures

Colleges and universities are designed for teaching, and technology is playing an increasingly larger role. There is a need to accurately manage student, staff, and faculty information, from class schedules to tuition bills to paychecks. Too often, legacy systems can create cumbersome data silos and redundancies, slowing down adoption of the new technologies and tools that students and faculty are excited to use.

With the aid of Jitterbit’s integration and workflow automation platform, Harmony, all the information that students, staff, and faculty need can be pulled together automatically from multiple systems. This means that students get the right schedules and bills, staff and faculty have the information they need to do their jobs successfully, and everyone finds it easier to start using new technologies. Institutions can overcome the problem of application proliferation by using integrations and automations to streamline their complex IT landscape.

Connected Campus Benefits

Berklee Online Brings Harmony to Connected Student Management

APIs help Berklee Online get a 360-degree, real-time view of their student data.

Berklee Online is the online extension school of Berklee College of Music, delivering access to Berklee’s acclaimed curriculum from anywhere in the world. With more than 18,000 annual enrollments in credit-based courses and 3.1 million enrollments in massive open online courses, Berklee Online provides lifelong learning opportunities to people interested in music and working in the music industry.

Providing anywhere, anytime access to Berklee’s curriculum meant digital connectivity was essential to managing student enrollment, online communication, and ongoing support from staff and faculty.

Berklee Online wanted to solve the connectivity challenge with a modern, agile approach that didn’t involve creating duplicate data across multiple systems.

Enter Harmony, Jitterbit’s low-code integration platform. With Harmony, Berklee connected its Salesforce CRM to Ellucian Colleague ERP and other in-house databases to provide a 360-degree view of its student body. Data connected from multiple systems can be accessed and displayed in real-time through APIs.

With Harmony, Berklee has achieved a symphony of success: a connected, virtual campus where student information is always up-to-date and accurate.

Central New Mexico Community College Reinvents Its Admissions Process

With Jitterbit, CNM syncs student application data across systems for improved admissions decision making.

Central New Mexico Community College (CNM) is a community college based in Albuquerque, New Mexico. Founded in 1964, CNM offers 150+ associate degrees, professional certificates, and training options. CNM has the largest undergraduate student enrollment in the state and is located across several campuses in the greater Albuquerque metropolitan area.

CNM needed to automate its manually-intensive student admissions process. The college was looking to establish Salesforce CRM as its key system of record and needed an easy, scalable way to sync student application data from Ellucian Banner to Salesforce Sales Cloud. It turned to Jitterbit Harmony, a full-featured cloud integration platform, to quickly connect the two systems together in weeks, not months.

Post integration, the CNM admissions office was able to make faster and more accurate admissions decisions. With an increase in productivity and data visibility across platforms, the college saw an increase in return from their software investments.

Get Connected and Solve Business Problems

Throughout the eBook, you’ve seen the benefits of integration. While a lot of innovative technology is behind the scenes of our integration and workflow automation platform, the ultimate reason to connect apps is to build a successful digital organization. Here are some of the top problems we’ve found that integration solves for our higher education customers.

Download the eBook and discover:

  • How integration is addressing 6 critical challenges facing higher education institutions.
  • The 7 major benefits of establishing a connected campus experience.
  • Real-life examples of how Jitterbit’s higher education customers have successfully streamlined their admissions, eLearning, and student success processes by leveraging automation.
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"Salesforce integration using Jitterbit is much simpler, the built-in wizards are very useful and help you cover all the steps.”

— Christopher Boulden, Certified Salesforce Architect, CNM

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