When it comes to digital connectivity and communication, nothing quite expresses our emotions like the Emoji. Originally meaning pictograph, the word emoji literally means “picture” (e) + “character” (moji) and has become the defacto digital expression of happiness, excitement, annoyance and hundreds of feelings in between.
Emojis Tell a Story
Unsurprisingly, emojis have found their place in the business world. Consumers, clients, partners and employees are interacting across social networks, through mobile devices, support portals, chat and even SMS. A single emoji can tell you more about how your customer feels about your brand ?, their interaction with your teams ?, and their use of your product or service ?. Which makes capturing this data point an important part of getting a complete view of your customer.
And that’s why we’re very proud to celebrate World Emoji Day 2017 with the announcement that Jitterbit Harmony now supports emojis! Behind the shiny little images, the truth is that emojis are just the most convoluted special characters getting translated into a single image by whichever app you use. Harmony now supports these combinations of characters natively, which means if your customer drops a ? in their ticket in Zendesk, your team would know there is room for improvement when they view the case in Salesforce.
As long as your app supports emojis you can now ? because Jitterbit will make sure every last ?⌛ ? is translated between your apps – which should make you ❤️ Jitterbit even more!
Celebrate with Jitterbit
Join in the celebration on Twitter, Instagram or Facebook using the hashtag #WorldEmojiDay and experience connected emojis in Harmony yourself with our free 30-day trial — or reach out to tell us about the other data you need to get connected.