Service 360

Optimize the Employee and Customer Experience with Service API360

Employees and customers expect their service experiences to be seamless. When organizations connect disparate service-related systems together, it allows them to aggregate key insights for increased productivity, morale and long-term satisfaction.

Quickly Build an Integrated View of Your IT Service Management

 

Get Rapid ROI

Out-of-the-box solutions accelerate time to deployment by up to 80%

Intelligent Insights

Make smarter, real-time service management and procurement decisions

Personalize Experiences

Configure workflow integrations based on your use case

360-Degree View

Eliminate data silos and create a complete view of the employee and customer service experience

Service Experience API360 Explained

Service Experience API360 (SX API360) is a series of use-case-driven integration process templates and best practices designed to strengthen IT Service Management. It allows you to connect applications like HCM, CRM, ERP, Finance and more to increase employee and customer satisfaction, retention, productivity and sales.

Service Experience 360

 

 

Maximize the Employee and Customer Experience By Integrating Your Service Solutions Together

Deliver an enriched customer and employee experience by connecting disparate IT tools and business processes. Transform your business with streamlined and automated processes, quick and agile service management, increased customer satisfaction and optimized costs.

Jumpstart Your ITSM Automations

 

Improve HR Service Delivery

Integrate with HCM systems and quickly equip employees to be productive and efficient, deliver end-to-end HR service from on-boarding to departure.

HCM
Workday
Candidate Tracking
ServiceNow
Solarwinds
BMC

Efficiently Manage your Customer Relationships

Synchronize customer data in applications to quickly and accurately respond to issues.

CRM
Salesforce
SAP
Microsoft
ERP
NetSuite
Epicor
SAP
Collaboration & Communication
Slack
Zendesk
Freshworks

Accelerate IT

Improve Incident management by automating cases and ticket management. Tack and resolve issues faster.

IT operations management
ServiceNow
Freshworks
Sumo Logic
Incident and Bug Tracking
Jira Software
Zendesk
Freshworks
Asset Provisioning
Manage Engine
Flexera
Solarwinds

Proactively Detect and Tackle Threats

Strengthen IT security and improve compliance while maintaining a seamless flow of critical information between teams for increased transparency.

Security
Splunk
tenable
Qualys

Automate your Data-Centric IT Service Workflows 

See how quickly and easily integrations can be deployed

 

 Workday to ServiceNow – Hire to Retire
Workday ServiceNow Employee Onboarding Offboarding Asset Provisioning

Accelerate Your SX API360 With Pre-Built Process Templates

“We were looking to create a seamless onboarding experience and move away from a time-consuming process that included multiple departments, systems and personnel dependencies. We have always been on the leading edge of technology, and that’s why we engaged with Jitterbit.”

– Jason Namoc, Integration Engineer, Ultradent

Service 360 Success Powered by Integration & APIs Across Hundreds of Companies

ABB
AIB
Apotex
BBC
Medhost
inetum
Nordea

Want to Learn More About Service API360 Integration?

 

Ready to Take the Next Step?

 

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