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Customer Experience Automation Platform
Liberte-se de sistemas desarticulados e processos repetitivos que prejudicam a criação de experiências memoráveis para o cliente.
What is Customer Experience Automation?
Customer experience automation (CXA) revolutionizes your customer journey by automating and optimizing interactions throughout the entire customer lifecycle. By uncovering actionable insights from customer data and seamlessly automating workflows across pivotal channels, automation lets you craft a truly personalized and unforgettable experience.
Tailor Customer Experiences
Build personalized experiences across all customer touchpoints and enhance your cross-sell and upsell metrics.
Increase Customer Lifetime Value
Identify actionable insights by integrating your systems to get a comprehensive view of your customer data.
Maximize Engagement
Ensure that customers encounter minimal friction, making it easy for them to navigate, make purchases, and interact with your company.
Unify Customer Data
Fuel your customer-facing projects with seamless access to a single source of truth for customer data across all teams.
Software Company Automates Customer Support Processes
Alvaria, a leader in contact center and customer experience solutions, faced challenges with outdated IT processes, operational silos, and manual workflows. To address these issues, they implemented Jitterbit’s low-code integration platform, Harmony, to automate their customer support and lead to order processes. As a result, Alvaria achieved faster quote turnarounds, enhanced customer experiences, and a fully connected cloud environment that reduced costs and operational inefficiencies.
“Jitterbit hit the sweet spot for us – a partner that we could work with every day, that is constantly innovating the tool and helping us figure out new ways to do things. The one thing I know is if I ever have a problem, Jitterbit is there for me.”
– Stefanie Causey, Senior Director of IS Solutions Delivery, Alvaria
Jewelry Brand Automates Customer Success Workflows
Red Luxury, a Paris-based jewelry and watch company, was struggling to manage disparate legacy systems across its acquired brands. To unify its operations, the company partnered with Jitterbit to integrate their ecommerce and logistics platforms, reducing manual processes and automating customer success workflows from order to fulfillment.
“Tudo está interligado com o Jitterbit, incluindo nossos canais de vendas de e-commerce, o que nos ajuda a gerenciar melhor o estoque e as vendas. Estamos muito felizes com o resultado – funciona perfeitamente – e sabemos que podemos sempre adicionar novas soluções no futuro, o que é ótimo.”
– Romain Bénichou, CEO, Red Luxury
Put customer experience at the forefront
Create outstanding customer interactions with Jitterbit’s toolkit of application connectors and pre-built integration templates. Get a 360-degree view of your customers by connecting all customer touchpoints across SaaS, on-premise, and other data sources to deliver a more personalized and engaging experience.
CX automation casos de uso.
With Jitterbit’s customer experience automation platform, businesses can integrate cross-department systems to streamline the sales process, from initial contact to order fulfillment to post-sales support, while delivering a 5-star experience.
Liderar para Pedido
Automate the lead to order process for a deeper understanding of the customer journey at every touchpoint.
- Operate more efficiently by integrating opportunity management and order processing.
- Give customers a consistent experience whether they shop online or in-store.
- Convert leads into customers faster by automatically passing leads to sales as soon as they are ready for action.
Pedido para Entrega
Automate the order to fulfillment process to deliver customer orders efficiently and correctly every time.
- Meet customer demand with accurate forecasting by accessing data across inventory, order, and shipping systems.
- Enhance customer satisfaction with timely, accurate shipping information.
- Reduce errors and returns with accurate order fulfillment.
Pedido para Receber
Order to cash automation streamlines the processing of purchase orders, fulfilling those orders to invoice delivery and payment realization without manual workflows.
- Achieve faster order processing and fulfillment with fewer errors by eliminating manual data entry.
- Improve cash flow and working capital levels by removing bottlenecks in the order, fulfillment, invoicing, and payments data synchronization.
- Empower customers to track order status and enable employees to easily monitor receivables.
Customer Service
Manage your customer relationships with ease by synchronizing customer data in applications to quickly and accurately respond to issues.
- Manage issue resolution expediently to improve customer satisfaction and longevity.
- Improve decision making with a unified view of customer interactions.
- Ensure efficient collaboration among customer support teams with synchronized customer information.
Turn countless apps into one seamless ecosystem.
Deliver exceptional service across all touchpoints with Jitterbit’s customer success automation tools. Connect your CRM systems, ERP platforms, and other essential business applications to create a unified ecosystem and provide seamless customer experiences.
Salesforce
NetSuite
Microsoft Dynamics 365
Epicor
SAP
Adobe
Shopify / Shopify Plus
Zendesk
Veja todos os nossos conectores de aplicativos.
Conectores de VisualizaçãoPerguntas Frequentes
What’s the difference between customer experience automation and marketing automation?
While marketing automation only focuses on optimizing processes that drive leads and sales (such as email marketing, analytics, and social media campaigns), customer experience automation focuses on improving customer satisfaction throughout the entire customer journey—not just up to the point of sale. CX automation efforts, like providing real-time customer support using chatbots and using customer data to personalize communication, complement marketing automation efforts by fostering long-term customer loyalty and satisfaction.
What are the benefits of CX automation?
- Increased Efficiency: Automated customer support tools like chatbots can handle common queries and issues instantly, freeing up human agents for more complex tasks. Repetitive tasks, such as sending follow-up emails or feedback surveys, can also be automated to reduce the manual workload.
- Cost Savings: By streamlining repetitive tasks, businesses are able to reduce costs and allocate resources to more high-value, strategic initiatives that drive growth.
- Better Customer Insights: Automated systems gather and analyze customer data, providing valuable insights into behavior, preferences, and trends. Data integration across applications creates a single source of truth, providing more accurate insights for better decision making.
- Scalability: Automated solutions can easily scale to handle higher volumes of customer interactions without significant cost increases.
- Enhanced Customer Loyalty: By providing a seamless and responsive experience, customer experience automation tools foster greater customer loyalty and repeat business. Automated feedback collection helps businesses address issues and continuously improve their offerings.
How can businesses measure the success of their customer experience automation efforts?
Customer experience automation success can be measured using a combination of quantitative data, like customer satisfaction scores (NPS and CSAT), repeat purchase rates, and average response times, as well as qualitative data, like reviews and customer feedback.
Why should businesses partner with Jitterbit to automate customer experience workflows?
Businesses need an adaptable tech infrastructure to stay competitive and deliver exceptional customer experiences, but struggle with complex ERP, CRM, and ecommerce system integrations at scale. Jitterbit’s low-code customer experience automation platform is designed for ease-of-use, simplifying the process and making application integration more accessible. Plus, our award-winning support services help businesses maximize the benefits of their CX automation platform so that they can focus on driving growth.
Related customer experience automation resources.
Estado da Automação: CX Elimine os Desafios de Integração de Aplicações para Elevar Experiências de Clientes
Melhore a Experiência do Cliente e Aumente a Eficiência no Comércio com iPaaS
Integração SAP + VTEX White Paper: Reduzindo o tempo de geração de receita no comércio eletrônico com iPaaS
Estratégias Práticas para Automatizar Processos de Vendas
