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  • Process Templates

Create Atlassian Jira issue from BMC Helix ITSM problem

This template integrates BMC Helix ITSM and Atlassian JIRA to automate the creation of Jira issues from Helix ITSM problem records. The integration helps you to synchronize comments and data between the two applications.

Endpoint Expertise:

  • BMC Helix
  • Jira

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM change request from Microsoft Azure DevOps work item

This template integrates BMC Helix ITSM and Microsoft Azure DevOps to automate the creation of change requests from work items. The integration helps you to synchronize comments between the tickets.

Endpoint Expertise:

  • BMC Helix
  • Microsoft Azure DevOps

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM incident from Azure Monitor alert

This template integrates BMC Helix ITSM and Microsoft Azure Monitor to automate the creation of BMC Helix ITSM incidents for Azure Monitor alerts.

Endpoint Expertise:

  • BMC Helix
  • Microsoft Azure Monitor

Author:

  • BMC Software, Inc.

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  • Agent

Account Intelligence Agent

The Account Intelligence Agent continuously monitors accounts, tasks, meetings, pipeline activity, reports, and account health signals to help sales teams focus on the most important next actions.

Endpoint Expertise:

  • Azure OpenAI
  • Salesforce
  • Slack

Author:

  • Jitterbit Inc.
  • Process Templates

Add scanned vulnerability data to BMC Helix Automation Console

This template integrates vulnerability scanners with BMC Helix Vulnerability Management, to add vulnerability scan data to BMC Helix Vulnerability Management scan reports.

Endpoint Expertise:

  • BMC Helix
  • Nessus Vulnerability Scan

Author:

  • BMC Software, Inc.
  • Process Templates

Adding scanned data from CrowdStrike Falcon to BMC Helix Automation Console

This template integrates CrowdStrike Falcon and BMC Helix Automation Console.

Endpoint Expertise:

  • BMC Helix
  • CrowdStrike Falcon

Author:

  • BMC Software, Inc.
  • Process Templates

Broker incidents between BMC Helix ITSM and Jira Service Desk

This template integrates BMC Helix ITSM and Jira Service Desk to automate the consolidation of Jira Service Desk issues to Helix ITSM. The integration helps you to create a Jira Service Desk service request from a Helix ITSM incident

Endpoint Expertise:

  • BMC Helix
  • Jira

Author:

  • BMC Software, Inc.
  • Agent

Competitive Pricing Agent

Monitors competitor prices, analyzing market dynamics, and recommending or automatically adjusting prices in real time based on triggers and data-driven insights.

Endpoint Expertise:

  • Azure OpenAI
  • Slack

Author:

  • Jitterbit, inc.
  • Agent

Competitor Intel Agent

The Competitor Intel Agent continuously monitors competitor information and industry trends to deliver actionable insights.

Endpoint Expertise:

  • Azure OpenAI

Author:

  • Jitterbit Inc.
  • Agent

Composite Agent

A basic agent to demonstrate how to orchestrate requests using multiple agents.

Endpoint Expertise:

  • Slack

Author:

  • Jitterbit, inc.
  • Agent

Contextual Agent

This is an AI agent designed for Q&A interactions. It is a basic agent created to help users learn how to build AI agents using Harmony, with memory and context

Endpoint Expertise:

  • Azure OpenAI

Author:

  • Jitterbit, inc.
  • Process Templates

Create a Microsoft Azure DevOps work item from a BMC Helix Digital Workplace service request

This template integrates BMC Helix Digital Workplace version 21.02 and later and Microsoft Azure DevOps to automate the creation of Azure DevOps work items from a BMC Helix Digital Workplace request.

Endpoint Expertise:

  • BMC Helix
  • Microsoft Azure DevOps

Author:

  • BMC Software, Inc.
  • Process Templates

Create Atlassian Jira issue from BMC Helix ITSM problem

This template integrates BMC Helix ITSM and Atlassian JIRA to automate the creation of Jira issues from Helix ITSM problem records. The integration helps you to synchronize comments and data between the two applications.

Endpoint Expertise:

  • BMC Helix
  • Jira

Author:

  • BMC Software, Inc.
  • Process Templates

Create BMC Helix ITSM change request from Microsoft Azure DevOps work item

This template integrates BMC Helix ITSM and Microsoft Azure DevOps to automate the creation of change requests from work items. The integration helps you to synchronize comments between the tickets.

Endpoint Expertise:

  • BMC Helix
  • Microsoft Azure DevOps

Author:

  • BMC Software, Inc.

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