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The agentic era is here, and it’s unfolding at pace

Opportunities, considerations and next steps for Australian public sector agencies to harness the agentic advantage

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Capgemini Research Institute

Recent client stories

SA Power Networks transforms energy delivery for the future, supported by the power of partnership

In a world where change is the only constant, SA Power Networks is lighting the way to a sustainable energy future, powered by its decade-long partnership with Capgemini. Together, both organisations are co-creating the digital and cultural foundations necessary to continue to drive the change needed to make a renewable future a reality.

Volkswagen Group and Capgemini drive large-scale CRM transformation with an omnichannel Salesforce platform

Capgemini supported VWG and CARIAD to provide a digital and seamless customer experience by harmonizing divergent CRM systems and aligning business and technical processes between different sales levels

Fresenius transforms user access to IT services and support

FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

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Reports

Trust and human-AI collaboration set to define the next era of agentic AI, unlocking $450 billion opportunity by 2028

Agentic AI is poised to deliver up to $450 billion in economic value by 2028 yet, despite strong momentum, only 2% of organizations have fully scaled deployment and trust in AI agents is declining. Organizations are discovering that AI agents deliver the greatest impact when humans remain actively involved. Nearly three-quarters of executives say the benefits of human oversight outweigh the costs, and 90% view human involvement in AI-driven workflows as either positive or cost-neutral. This is according to the Capgemini Research Institute’s latest report “Rise of agentic AI: How trust is the key to human-AI collaboration”, that finds trust and human oversight are critical factors in realizing the potential of agentic AI, and the gap between intent and readiness is now one of the biggest barriers to realizing the $450 billion opportunity.

Jul 16, 2025

Reports