Customer Q & A: Talent Plus

Customer Q & A: Talent Plus

Customer: Talent Plus

The ongoing Customer Q & A blog series highlights a wide range of Jitterbit customers to find out what business needs drove their integration requirements and why they made Jitterbit their integration solution of choice.

In this week’s hot seat is Natalie Regier, Salesforce Administrator at Talent Plus

How did you find out about Jitterbit and what were some of the reasons you chose it as your integration solution?

Prior to 2012, a team of employees were using an old custom-built back end system that wasn’t providing the flexibility and ease of use they needed from it.  So we decided to look at using Salesforce as a more user-friendly platform.  For us to move forward with Salesforce, we needed to integrate it with all the key back office data that lived in our homegrown system.  The back office system already had an API that we could access, but it wasn’t built out with all the details we needed, so we were trying to figure out a creative way to get in all the information we needed without requiring developers time.  That’s when we started our search for integration platforms.  We didn’t have to look far because several Salesforce MVPs and one of our partners told us about Jitterbit straight away.  In their experience, comparing Jitterbit with other solutions, Jitterbit was the most competitive option due to the flexibility and cost effectiveness.  In fact, the price point for many competitors would have prohibited us from executing our project.

Jitterbit proved to be the correct choice.  An independent ROI study conducted by Salesforce found that we realized a return on our overall investment in Salesforce and Jitterbit within just 2 months!

How do you currently use Jitterbit?

We use Jitterbit to synch data between our home grown custom application, TalentBank, and Salesforce.

TalentBank holds the IP for our talent assessment service.  We conduct scientific assessments for our clients and then use them to align the right people with the right position and role.

We use Jitterbit to synchronize the assessment details to Salesforce, so that our client representatives have immediate access to it within an interface that is easy to use and manage.

Some of our operations run every ten seconds, some of them run every minute, some might run once a day, but we’re constantly shuttling data through the system.  We pull every type of data out of TalentBank into Salesforce with incredible ease.

If it’s in the back end system, you mostly likely have access to it through Salesforce and there is a high chance you’ll be able to run better analytics on it through Salesforce.

From a business perspective, how has Jitterbit helped you?

Our interviewers, analysts and scheduling team are the primary users of the data.  They perform their work based on the information provided by our system.

Overall we estimated that we saved the time of 2-3 full-time employees with Jitterbit integration.  We have also realized much higher productivity for our analysts who use the system every day.  We have about 50 individual analysts that are now saving on average of 3 hours a week that they previously needed to manually manage this data.

In addition, Jitterbit saved us development time and allowed us to avoid custom code and the headaches that come with developing and managing custom code.  We were able to go live after about 3 months of design work in Jitterbit, which means we can experience the savings now instead of in two years.  It just wasn’t a priority for our development team to manage, yet it was a highly beneficial enhancement to our company because this system handles the largest percentage of our incoming revenue.  Using Jitterbit allowed us to be more efficient today rather than in several years.  That’s where Jitterbit played a role that no one else could.

Thanks Natalie! If you want to learn more about Talent Plus’ integration, be sure to check out their Customer Success Story

Do you have a Jitterbit success story you would like to share? Drop us a line at customersuccess [at] jitterbit.com or @jitterbit on twitter.