Customer Q & A: Quiet Logistics

Customer Q & A: Quiet Logistics

The ongoing Customer Q & A blog series highlights a wide range of Jitterbit customers to find out what business needs drove their integration requirements and why they made Jitterbit their integration solution of choice.

In this week’s hot seat is Lorne Brockway, VP of Client Services at Quiet Logistics.
Read the Customer Success Story

Can you tell me a little about Quiet Logistics?

Quiet Logistics is the first Fulfillment to Consumer provider to deliver a complete outsourced solution that leverages the game-changing material handling robotics of Kiva Systems. We service some of the eCommerce industry’s fastest growing e-tailers including The Gilt Groupe, Bonobos, Milly, The Shirt™, Tucker Blair and Cloudveil. We offer “Consumer Driven Fulfillment” services that align best-in-class operations experience and a fully integrated technology platform to improve distribution throughput, accuracy, scalability and flexibility at a lower cost.

How did you find out about Jitterbit and what were some of the reasons you chose it as your integration solution?

When we started the company we quickly realized that one of the keys to our success was going to be the ability to quickly and seamlessly on-board new clients and get them integrated with our WMS system. We also quickly understood that every client was going to have their own systems and business processes that would require custom integration if we were to code each and every one of these ourselves. This simply didn’t make sense because it wasn’t going to scale or be manageable after the first couple of clients.

Most of our clients also weren’t very technical so we felt that the onus was on us to provide a standard way in which they could interface with our systems. At the end of the day, they need to get a complete view of what is going with their orders. So we needed a product that would provide this standardized integration platform. This technology was going to be a very important strategic decision so we did a lot of research – which led us to Jitterbit. The fact that we were able to try the product right away allowed us to get some basic integrations set up as a proof of concept. Jitterbit was easy to use and out of all the products we evaluated it seemed to be the only one that had the features we needed. We were able to quickly map and transform some data and it was very simple to work with because it was all graphical. So we went with it.

How do you currently use Jitterbit?

Jitterbit interacts with our standard web interface which uses Amazon Web Services, and it also hooks directly into our FMS database. Jitterbit provides a standard interface to which we can on-board our clients and then it handles all the message translation processes and transmissions. Clients get up-to-date information on orders – and there are a lot of these, so it’s critical that Jitterbit is able to process this data fast and efficiently.

Jitterbit also plays a role in taking this order information and transforming it into EDI messages that are then transmitted to the customers of our clients. This entire process is all very transparent, so neither the client nor customer knows that Jitterbit is doing all this work behind the scenes – all they know is the right data ends up where and when it should.

From a business perspective, how has Jitterbit helped you?

Jitterbit allows us to easily support multiple client interfaces without much effort for either party involved. From the client perspective none of their business processes have to change in order to get connected with the Quiet Logistics system, which obviously is the ideal situation. On our side, Jitterbit is very easy to use and requires little maintenance. The management that does need to be done is also simple for a non-developer to handle. It’s all point and click, drag and drop.

From a business perspective this is beneficial in a few ways. It has allowed us to work with a number of different clients that we otherwise may not have been able to; and we get them on-boarded quickly and easily. Because it’s so simple it means we don’t have to pass along additional costs to our clients in order to get them integrated. It also means that they can be up and running in a very short amount of time. This is a competitive advantage and something we promote as part of our overall value message.

Thanks Lorne! If you want to learn more about Quiet Logistics integration, be sure to check out theirCustomer Success Story.

Do you have a Jitterbit success story you would like to share? Drop us a line at customersuccess [at] jitterbit.com or @jitterbit on twitter.