June, 2008
What is Open Source Support?
Posted by: Ilan Sehayek, CTO, June 15th 2008
I responded to an industry open source survey yesterday and one of the questions was "Does your company use a support or dual-license business model?". I instinctively answered "support" and moved on.
In hindsight I wish I'd taken more time to answer because "Support" means different things to different vendors in the rapidly growing commercial open source industry.
This industry survey was missing a follow up question, "What is included in your company's support offering?"