LA Metro

LA Metro
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LA Metro Taps into Real-time Internet of Things Payments.

LA Metro, owned and operated by the Los Angeles County Metropolitan Transportation Authority (Metro) started service in 1990.  Today LA Metro has 80 stations, 187 bus routes, and serves 1.4 million passengers per day.

The Metro TAP program offers a state of the art transit card that uses smart chip technology that stores all of a passenger’s transit information and balances.  Riders can simply tap their card each time they board a Metro service.

Los Angeles County uses Harmony Live! to dramatically improve the experience of Metro’s 1.4 million patrons by connecting their smart cards with the online TAP program in real-time.

Connected by Harmony, TAP information is now accessible across the web, mobile, kiosks, buses, and trains.  Live! ensure that riders can access up-to-date account information, remaining balances, user profiles and more from any device, any time.

la-metro-diagram

Organization

LA Metro

Integrations:

Salesforce, Oracle EBS, Data Warehouse, Internet of Things

Challenge

  • Fragmented manual processes and swivel seating.
  • Siloed and redundant data locked in legacy stores.
  • No centralized reporting and visibility across network.
  • Integration relied on one-off applications and manual work.

Results

  • Improved experience for 1.4 million of patrons.
  • Real-time visibility to massive volumes of historical data.
  • Orchestration of patron card transactions across web, mobile, kiosks, busses and trains.